Patient Advocate

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Provide education to patients regarding chronic pelvic pain conditions and PRM’s treatment methodologies.

• Listen attentively to patient concerns and deliver clear, supportive guidance.

• Ensure that every patient interaction embodies PRM’s standards of excellence and care.

• Manage incoming and outgoing calls, texts, and emails from both new and existing patient leads.

• Assess patients for clinical appropriateness and readiness for consultation.

• Address patient hesitations and objections through a patient-centered, educational approach.

• Document and track all patient interactions accurately in CRM/EHR systems.

• Monitor lead status, outcomes, and follow-up activities.

• Adhere to HIPAA regulations and PRM policies.

⛳️ Requirements

• A minimum of 2 years of experience in healthcare contact centers, patient intake, admissions, or patient-facing customer service.

• Excellent verbal communication and active listening abilities.

• Capability to steer conversations towards next steps while maintaining a patient-first approach.

• Proficient in using CRM, EHR, and softphone systems.

• Strong attention to detail and organizational skills.

• Self-motivated with the ability to work remotely.

• Experience in specialty healthcare, medical intake, or patient coordination.

• Knowledge in women’s health, pain management, or specialty clinics.

• Familiarity with medical terminology.

• Background in goal-oriented or performance-driven environments.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.

• Supportive team environment focused on collaboration and success.