Patient Access Specialist – Implementation and Optimization

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee the execution of patient access implementations for new site openings and ensure all readiness milestones are met prior to the go-live date.

• Manage post-go-live stabilization efforts, including reinforcing workflows, coaching staff, and monitoring early performance indicators during the initial 90 days.

• Confirm the accuracy and completeness of registration processes and required documentation with health system partners.

• Conduct structured operational reviews, referred to as “Deep Dive” projects, to evaluate workflow execution, performance, and compliance.

• Collaborate with site leadership to develop and implement focused action plans, tracking progress until resolution.

• Analyze patient access metrics at the site level and provide performance summaries to the Director.

• Implement and maintain standardized patient access workflows, tools, and documentation.

• Identify operational risks or system gaps, escalate findings, and suggest solutions while tracking follow-up actions.

• Strengthen compliance workflows associated with EMTALA, CMS, HIPAA, and standards set by hospital partners.

• Keep implementation and performance trackers updated, covering deliverables, timelines, barriers, and follow-up actions.

• Develop or contribute to training materials that support patient access performance and point-of-service collections.

• Deliver regular updates on implementation and performance to the Director.

• Travel around 30% of the time across multiple states, providing onsite support during go-live events and performance initiatives.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• A college degree is preferred.

• At least 3 years of experience in patient access within a freestanding or satellite emergency department or traditional emergency department is required.

• Experience in a satellite or freestanding ER is an advantage.

• A thorough understanding of patient access operations in emergency departments is essential.

• Knowledge of how front-end registration practices impact billing outcomes, denials, and operational performance is necessary.

• Ability to quickly assess issues, identify root causes, and determine practical next steps in fast-paced clinical environments.

• Strong presentation and public speaking capabilities are required.

• Experience working within standardized operational models while aligning with hospital partner workflows and expectations is needed.

• Ability to engage in constructive and professional performance discussions with frontline staff and site leadership.

• Excellent attention to detail concerning registration quality, documentation, and compliance requirements is essential.

• Experience in an electronic medical record environment is required; familiarity with Epic is preferred.

• Self-directed, organized, and capable of working independently across multiple sites and priorities.

• Ability to identify trends across sites and raise recurring workflow or performance issues.

• Familiarity with registration processes and front-end workflows in an emergency department setting is necessary.

• Understanding of financial and regulatory requirements relevant to patient access operations is essential.

• Experience in supporting registration accuracy, eligibility workflows, and point-of-service collections is needed.

• Ability to collaborate effectively with frontline staff and leadership in dynamic clinical settings.

• Capability to lift up to 25 pounds.

• Ability to perform intermittent standing, walking, bending, kneeling, stooping, and crouching.

• Good communication skills; required close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

🏝️ Benefits

• This is a full-time exempt position.

• Flexible remote work arrangements are available.

• Approximately 30% travel is required, including multi-state travel.

• Extended onsite support during active go-live periods and performance initiatives is provided.

• Equal employment opportunity and anti-discrimination protections are guaranteed.