Patient Access Specialist II – OBGYN

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Manage appointment requests and make outbound calls to arrange Epic referrals.

• Explain insurance participation, financial obligations, and time of service policies to patients.

• Gather patients' insurance and demographic details within EPIC.

• Execute real-time insurance verification.

• Collect pre-registration information to manage Epic work queue accounts.

• Offer support and backup coverage as necessary.

• Carry out general tasks such as faxing, filing, and sorting mail.

• Lead team discussions on intricate patient scheduling requirements.

• Handle escalated cases with increased complexity as assigned.

• Raise issues to lead/supervisor/manager for resolution.

• Execute additional related responsibilities as assigned.

⛳️ Requirements

• A High School Diploma or equivalent is required.

• At least 3 years of relevant experience, including a strong grasp of medical terminology.

• Extensive expertise in managing a variety of scheduling complexities and associated workflows.

• Exceptional customer service, problem-solving, and verbal/written communication abilities.

• Strong knowledge of Microsoft Office (Word & Excel) or similar software is essential.

• An Associate's Degree or higher is preferred.

• Previous experience in a high-volume customer service role within a call center environment is preferred.

• Bilingual proficiency in English and Spanish is a plus.

🏝️ Benefits

• Competitive and comprehensive benefits package for eligible employees.

• Healthcare options.

• A variety of additional benefits.

• Paid time off.

• Opportunities for advancement within the Call Center Career Ladder.