Patient Access Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Uphold the Patients First philosophy while ensuring exceptional customer service standards.

• Address patient inquiries and concerns, escalating extraordinary issues as necessary.

• Safeguard patient confidentiality in compliance with HIPAA regulations.

• Deliver outstanding customer service and foster a positive initial impression.

• Gather and record patient demographic information accurately.

• Collaborate with hospital departments and physician offices to arrange and guide patients.

• Reach out to patients for appointment scheduling.

• Conduct medical necessity checks and communicate options when appointments do not proceed as planned.

• Inform patients regarding challenges in securing financial accounts.

• Provide out-of-pocket cost estimates upon request.

• Offer training and educational support as required.

• Manage work schedules effectively and complete tasks punctually.

• Engage in cross-training across departments to ensure adequate coverage.

• Participate in the quality assurance review process of patient data.

• Address service breakdowns employing service recovery techniques.

• Relay physician referral, insurance referral, and consultation details accurately.

• Gather authorization numbers in relevant systems.

• Assist staff in departments that provide direct patient care.

• Utilize online systems to access or print orders and verify insurance eligibility and benefits.

• Document precise handoff instructions and notes within Epic.

• Conduct real-time eligibility checks and adhere to out-of-network policies.

• Send well-structured, grammatically correct messages and telephone interactions through Epic.

• Prevent patient visit complications by verifying tests, preparation requirements, scheduling conflicts, times, locations, and duplicate records.

• Register and confirm critical patient data while maintaining minimum data requirements.

• Analyze account activity, identify issues, and initiate resolutions.

• Propose and implement process enhancements.

• Oversee registration, scheduling, and insurance verification to ensure adherence to quality standards.

• Serve as a training resource for new staff and colleagues.

• Undertake additional responsibilities assigned by the manager.

⛳️ Requirements

• High School diploma or equivalent qualification.

• 2-3 years of experience in customer service or medical office settings.

• Exceptional interpersonal, verbal, and written communication abilities.

• Proficient in computer data entry and typing.

• Capability to read, write, and communicate effectively in English.

• Basic computer skills are essential.

• Ability to type at least 40 words per minute.

• Capacity to multitask efficiently.

• Strong customer service orientation.

• Excellent organizational, time management, analytical, and problem-solving capabilities.

• Preferred: Additional educational qualifications.

• Preferred: Proficiency in additional languages.

• Preferred: Experience in healthcare finance and/or healthcare insurance.

• Preferred: Knowledge and experience in a healthcare environment, particularly in patient scheduling and/or registration.

• Must complete a criminal history background check authorization and disclosure form if offered the position.

🏝️ Benefits

• Tuition reimbursement.

• Loan forgiveness.

• 401(k) matching.

• Lifecycle benefits.

• Benefits that promote physical, emotional, and financial wellness.

• Protection for unforeseen life events.