This is a fully remote position, open to applicants in Florida.

📋 Description

• Arrange appointments for patients regarding diagnostic tests, surgical procedures, therapy sessions, physician office visits, and other treatments.

• Collect and confirm patient demographic and insurance details.

• Register patients and input their information into the scheduling system.

• Operate in a call center environment.

• Achieve personal quality metrics.

• Deliver professional, empathetic, and friendly service to patients of all ages, as well as their families, staff, physicians, and community members.

• Uphold the Baptist Health commitment to service excellence.

⛳️ Requirements

• High School diploma, certification, GED, training, or relevant experience.

• Successfully complete and pass the Patient Access training program.

• Capability to thrive in a high-volume, fast-paced work setting.

• Proficient in basic mathematical calculations.

• Detail-oriented, organized, a team player, compassionate, with outstanding customer service and interpersonal communication skills.

• Basic understanding of medical and insurance terminology is preferred.

• Experience with computer software, such as Microsoft Office and EMR applications.

• Precise typing abilities.

• Familiarity with regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage structure, particularly regarding medical necessity compliance guidelines.

• Bilingual in English and Spanish/Creole is preferred.

• Less than one year of experience is acceptable.