Patient Access Resource Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service to patients, their families, referring providers, insurance companies, OHSU healthcare professionals, and staff members.

• Manage incoming calls and oversee scheduling, general inquiries, referral status, and care-related questions.

• Coordinate and supervise patient access to clinical services at the Connected Care Center.

• Record telephone interactions, medication refill requests, complaints, and inquiries within the EMR.

• Direct calls to Nurse Triage and appropriately route calls to relevant staff or on-call personnel.

• Process referrals, channel them to clinical departments, and keep referral documentation organized.

• Input and update patient data in Epic and utilize Media Manager for document uploads.

• Maintain clinic templates and manage block schedules in Epic.

• Register and pre-register patients, confirm demographics and insurance coverage, and conduct financial screenings.

• Verify healthcare eligibility, secure managed care authorizations, and follow up on outstanding authorizations.

• Schedule admissions, elective inpatient and day patient reservations, surgical services, and ancillary services.

• Prepare patients for appointments by obtaining records and studies, arranging accommodations, and distributing information packets.

• Ready patients for virtual visits and provide timely appointment reminders.

• Scan and accurately organize documents within patient charts.

• Complete PAS training and competency requirements, ensuring maintenance of role-specific skills.

• Offer PAS system guidance to colleagues and act as a PAS resource.

• Substitute for PAS/R positions within the service area and carry out additional assigned tasks.

⛳️ Requirements

• Minimum of one year of experience in a medical office environment, including high-volume direct patient interaction and appointment scheduling, with managed care authorization experience preferred based on position specifics.

• Alternatively, one and a half years of work experience in a high-volume direct public contact role and six months in a medical office setting.

• Comprehensive understanding of PAS policies and procedures.

• Proven advanced skills in PAS and extensive knowledge of integrated care at OHSU.

• Basic computer literacy, including proficiency in word processing, Windows applications, and online scheduling tools.

• Exceptional verbal and written communication abilities.

• Strong commitment to customer service excellence.

• Proven effectiveness in handling challenging customer interactions.

• Capability to work independently from a remote location.

• Physical ability to lift and carry 25 pounds.

• Preferred: advanced degree.

• Preferred: experience with electronic health records and Epic.

• Preferred: typing speed of 40–50 wpm.

• Preferred: over two years of patient scheduling experience.

• Preferred: more than two years of healthcare experience, ideally in Urology, Neurology, Neurosurgery, GI, or Imaging.

• Familiarity with medical terminology and diagnostic and procedural coding.

• Proficient computer skills with a keen attention to detail.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment that values teamwork and collaboration.