Patient Access Representative

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Act as the initial point of contact for patients

• Deliver outstanding customer service

• Assist with general appointment scheduling as well as escalation appointment arrangements

• Enroll new patients into the system

• Review and update the demographics of current patients

• Confirm insurance details

• Respond to general inquiries from patients

• Prepare communications for providers, including patient messages, triage, surgical scheduling, and other internal departments

• Welcome patients in a prompt, courteous, and helpful manner

• Manage inbound calls for a busy practice while working remotely

• Accurately document patient requests and concerns in EPIC EMR

• Address patient inquiries and issues

• Appropriately escalate urgent concerns in a timely fashion

• Carry out additional responsibilities as assigned

⛳️ Requirements

• High School Diploma

• Minimum of one year of experience in a medical practice or health insurance organization

• Exceptional verbal and written communication abilities

• Familiarity with EMR systems is preferred

• Strong self-management capabilities in a remote working environment

• Professional and positive interaction with patients, colleagues, managers, and the executive team

• High level of maturity, integrity, loyalty, and creativity

• Commitment to strict confidentiality and HIPAA compliance

• Comprehensive understanding of computer information systems

• Capability to solve practical problems and interpret written, oral, diagrammatic, or schedule instructions

🏝️ Benefits

• Comprehensive medical, dental, and vision plans

• Health Savings Account (HSA) / Flexible Spending Account (FSA)

• 401(k) matching

• Employee Assistance Program (EAP)

• Competitive compensation