Patient Access Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the initial point of contact for patients.

• Uphold a high standard of customer service and compassion while representing Mercy.

• Assist patients in accessing Mercy facilities.

• Coordinate patient appointment scheduling.

• Handle patient registration.

• Verify insurance benefits.

• Complete pre-certification and financial clearance, including pre-visit payment collection.

• Collect and accurately input patient data into records.

• Stay informed and proficient regarding insurance carriers, Medicare regulations, and federal, state, and accreditation standards.

⛳️ Requirements

• A High School diploma is mandatory.

• Preferably 1-3 years of clerical and customer service experience.

• Experience with medical terminology and insurance plans is advantageous.

• Must possess effective oral and written communication skills.

• Strong telephone etiquette is essential.

• Ability to foster and maintain positive relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies.

• Excellent organizational skills and meticulous attention to detail are required.

• Capability to work under pressure, meet deadlines, and execute daily tasks with a high degree of accuracy.

• Proficiency in various computer systems is necessary.

• Ability to utilize a 10-key calculator and a computer keyboard.

• Must be capable of pushing, pulling, and/or lifting 50 lbs regularly.

• Ability to stand and walk for extended periods during shifts.

• Physical ability to grip, reach, bend, kneel, twist, and squat to fulfill job responsibilities.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Tuition support.

• Matched retirement plans for team members working 32+ hours per pay period.