Patient Access Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the initial point of contact for patients at Mercy.

• Assist with all aspects of patient entry into Mercy facilities.

• Arrange patient services as needed.

• Handle patient registration processes.

• Confirm patient benefits.

• Complete pre-certification and ensure financial clearance.

• Collect payments prior to visits.

• Acquire and accurately input patient information into records.

• Stay informed and proficient regarding insurance providers, Medicare regulations, and federal, state, and accreditation standards.

• Provide customer service and compassionate care that aligns with Mercy's mission, values, and service expectations.

⛳️ Requirements

• Preferred 1-3 years of clerical and customer service experience.

• Familiarity with medical terminology and insurance plans is advantageous.

• A High School diploma is mandatory.

• Some college education is beneficial.

• Strong oral and written communication skills are essential.

• Excellent telephone manners are required.

• Ability to build and sustain positive relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies.

• Proficient knowledge of insurance carriers, Medicare guidelines, and relevant federal, state, and accreditation standards.

• Exceptional attention to detail is crucial.

• No specific certifications are necessary.

🏝️ Benefits

• Comprehensive health coverage available from day one.

• Comprehensive vision coverage available from day one.

• Comprehensive dental coverage available from day one.

• Paid time off (PTO).

• Support for tuition reimbursement and tuition assistance.

• Employer-matched retirement plans.

• Opportunities to innovate new care models.

• Chances to enhance the healthcare experience through advanced technology and innovative procedures.