Patient Access Manager

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Oversee operations and personnel across various Patient Access Services functional areas.

• Prioritize and coordinate patient flow to ensure effective service delivery.

• Guide, coach, mentor, and provide performance evaluations to hospital-level supervisors.

• Act as the main resource and escalation point for intricate patient access challenges, staffing issues, policy interpretation, and conflict resolution.

• Conduct regular one-on-one meetings and operational check-ins with hospital-level supervisors.

• Foster the development of supervisors in areas such as staff management, performance documentation, conflict resolution, and process enhancement.

• Set team performance objectives, monitor benchmarks, and encourage accountability and ongoing improvement.

• Create and maintain an access management training program along with regular in-service education sessions.

• Investigate and resolve issues related to admissions and registration complaints.

• Ensure effective controls over cash collections and accurate payment processing.

• Manage staffing patterns and allocate departmental tasks.

• Oversee internal and external customer relations and resolve escalated issues.

• Coordinate departmental activities with other hospital divisions.

• Ensure that Charity Care is applied in accordance with 501R rules and regulations.

• Serve as a liaison for hospital admission policies and procedures.

• Prepare and deliver weekly and monthly key performance indicator reports to senior management.

• Analyze performance data, identify trends, address deficiencies, and drive improvements.

• Enhance knowledge of registration systems to optimize processing efficiency and timeliness.

• Establish and implement goals and objectives for Patient Access Services.

• Maintain compliance with HIPAA, privacy practices, patient confidentiality, and patient rights.

• Participate in new employee training and orientation, departmental meetings, committees, projects, and performance improvement initiatives.

• Achieve revenue targets while minimizing bad debt losses due to inadequate registration information.

⛳️ Requirements

• High school diploma or equivalent.

• At least 4 years of management experience in Patient Access Services.

• Familiarity with hospital and physician access management processes.

• Demonstrated leadership aligned with the organization's core values.

• Strong and effective communication skills.

• A mature approach to problem-solving across various issues.

• Proficient in using mainframe and PC systems.

• Understanding of medical terminology.

• Attention to detail.

• Experience with total quality management concepts and tools.

• Certified Healthcare Access Manager (CHAM) designation through NAHAM is to be obtained within 1 year of employment.

• Ability to sit, walk, stand, use hands, reach, talk, and hear.

• Capability to lift or exert force up to 25 pounds.

• Good vision, including close vision, distance vision at 20 ft. or more, and the ability to observe areas moving up/down or left/right.

• Travel is required.

🏝️ Benefits

• Full-time employment.

• Day shift.