Patient Access Coordinator

This is a fully remote position, open to applicants in Washington.

📋 Description

• Gather precise patient information and manage patient interactions.

• Deliver patient support services to guarantee positive, professional, and efficient encounters for patients and their families.

• Register patients and arrange appointments using Cadence and/or OpTime.

• Collaborate with other services to streamline care and reduce access delays.

• Handle incoming referrals.

• Triage patient phone calls to the appropriate resources.

• Dispatch MyChart invitations.

• Collect and/or revise demographic and financial information for optimal reimbursement.

• Check in patients upon arrival.

• Collect copayments and outstanding balances.

• Inform patients and obtain signed consent for care.

• Uphold standards for infection prevention.

• Engage in strategic initiatives and hospital goal projects.

• Communicate effectively with patients and their families.

• Meet productivity and quality benchmarks while adhering to Patient Access Coordinator standard practices.

⛳️ Requirements

• High School Diploma or equivalent.

• At least two (2) years of experience in customer service and/or administrative support, and/or healthcare experience with or without scheduling and registration experience.

• Completion of Epic Training and achieving a passing score on the EUPA test within two (2) weeks of the start date is mandatory.

• Preferred: Associate’s Degree or a minimum of two (2) years of college coursework in healthcare or a related field.

• Preferred: At least three (3) years of experience in a healthcare setting or a related field.

• Preferred: Significant experience interacting with the general public in a healthcare or customer service environment.

• Preferred: Familiarity with diverse cultures or bilingual abilities.

• Technology, connectivity, confidentiality, and workspace requirements are subject to applicable organizational remote work standards.

• Availability to work Monday through Friday, from 8 AM to 5 PM.

🏝️ Benefits

• Medical, dental, and vision insurance plans.

• 403(b) retirement plan.

• Life insurance coverage.

• Paid time off.

• Tuition reimbursement program.