Patient Access Center

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage incoming calls from patients, families, and referring providers to arrange appointments.

• Coordinate appointment scheduling across various providers, clinics, departments, practices, and campuses.

• Conduct outbound calls to set up appointments with specialists and subspecialists.

• Gather and update patient demographic information, insurance details, and account guarantor information.

• Collect patient financial responsibilities prior to or on the date of service, as necessary.

• Retrieve medical records from external healthcare organizations according to the type of appointment visit.

• Organize in-office procedures along with the designated rooms for those procedures.

• Deliver outstanding patient service and ensure access to appropriate care.

⛳️ Requirements

• High school diploma.

• Proficient in English speaking, reading, and writing.

• Excellent interpersonal and communication abilities.

• Prior experience in scheduling and/or customer service over the phone (preferred).

• Previous experience within a healthcare organization (preferred).

• Bilingual abilities in speaking, reading, and writing (preferred).

• A combination of education and experience may be considered as a substitute if certification, licensure, or registration is not mandatory.

🏝️ Benefits

• Possible signing bonus, contingent upon eligibility.

• Compensation adjusted for part-time or reduced schedules based on weekly hours worked.

• Union representation available through SHARE (State Healthcare and Research Employees).