Patient Access Associate I – Central Scheduler

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Arrange and pre-register patients for appointments, outpatient visits, procedures, and other departmental engagements.

• Complete the administrative tasks associated with scheduling appointments.

• Accurately transcribe orders from external physicians.

• Manage a high volume of calls across various locations and departments.

• Employ multiple systems to execute scheduling functions efficiently.

• Provide patients with information regarding preparations and locations.

• Collect and accurately input patient data.

• Validate patient insurance and clarify benefits as necessary.

• Answer, transfer, and facilitate multiple phone calls among parties.

• Mentor new employees as required.

• Advocate for Intermountain Health’s mission, vision, and values while adhering to service behavior standards.

• Perform additional assigned tasks.

⛳️ Requirements

• High school diploma or equivalent OR 4 years of experience in the revenue cycle.

• At least 2 years of experience in the revenue cycle and/or 2 years in a contact center environment.

• Exceptional computer skills with the ability to troubleshoot technical issues independently.

• Basic knowledge of medical insurance.

• Intermediate proficiency in computer operations.

• Experience in multi-channel phone communication.

• Typing speed of 30+ words per minute.

• Strong active listening skills.

• Proficient reading comprehension abilities.

• Effective critical thinking skills.

• Capacity for active learning.

• Skilled in complex problem-solving.

• Ability to manage high call volumes effectively.

• Quick and accurate communication and comprehension of spoken information.

• Must reside outside of California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, and Washington.

• Video interviews via Microsoft Teams are required; potential for onsite interviews and meetings.

• Ability to work remotely while adhering to confidentiality, information security, scheduling, conflict-of-interest, and equipment-use expectations.

🏝️ Benefits

• Comprehensive benefits package inclusive of programs that support physical, mental, and spiritual well-being.

• Wellness initiatives promoting healthy, secure, connected, and engaged living.

• Company-provided equipment for remote work (subject to applicable policies and expectations).