Pathology Support Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Review selected cases to verify the accuracy of tissue requests and escalate to PAs as necessary.

• Ensure precise data entry is completed.

• Support fellow Pathology Support Coordinators in resolving case-related issues and offer constructive feedback on work quality.

• Document essential notes and holds on cases that involve non-conforming samples, discrepancies, or absent information.

• Facilitate timely follow-ups by the Customer Care team.

• Draft professional emails and faxes for case escalations and status updates.

• Make outbound calls to pathology labs to gather specimen information, accession numbers, specimen locations, fax numbers, and verify addresses.

• Participate in interdepartmental meetings as required and provide feedback on processes or workflows.

• Monitor errors and metrics related to tissue cases.

• Handle protected health information in both paper and electronic formats utilizing various technologies.

• Complete HIPAA/PHI privacy, General Policies and Procedure Compliance, and security training within the first 30 days of employment.

• Stay up-to-date with Natera training prerequisites.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma (or equivalent) is mandatory.

• Minimum of 2 years experience in the medical industry is required.

• Prior experience with computers is essential.

• Data entry experience is a prerequisite.

• Trained on all product types and capable of accessioning with consistent high accuracy and efficiency.

• Ability to manage most escalations, discrepancies, and holds effectively.

• Solid understanding and knowledge of all facets of the Accessioning process and SOPs.

• Typing speed of at least 45 words per minute with high accuracy is required.

• Strong oral and written communication skills are essential.

• Excellent critical thinking abilities and sound judgment are necessary.

• Capability to execute required duties with a high level of accuracy and attention to detail.

• Positive mindset and ability to collaborate well with others.

🏝️ Benefits

• Comprehensive medical, dental, vision, life, and disability plans available for eligible employees and their dependents.

• Complimentary testing for Natera employees and their immediate families.

• Fertility care benefits are provided.

• Maternity and baby bonding leave is offered.

• 401(k) benefits are included.

• Commuter benefits are available.

• Employee referral program is in place.