Partnerships Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage all external partner-facing channels, including field sales, call centers, and community engagement.

• Coordinate field sales teams to ensure consistent messaging, clear targets, and alignment with regional partner growth strategies.

• Oversee daily operations for call center activities driven by partners.

• Provide briefings to call center teams, refine scripts, establish quality assurance standards, and maintain transparent performance dashboards.

• Develop and lead grassroots partner-support initiatives to enhance awareness, activation, and engagement.

• Take ownership of cross-channel performance analytics to optimize targeting, messaging, and channel mix.

• Manage partner retention messaging across all interaction points.

• Support partner growth and ensure they feel appreciated and valued.

⛳️ Requirements

• Experience or capability in leading channel operations across field sales, call centers, and community engagement.

• Ability to coordinate field sales teams that are geographically dispersed.

• Proficient in managing partner-driven call center operations, including team briefings, script optimization, quality assurance standards, and performance dashboard monitoring.

• Capability to design and lead grassroots partner-support programs.

• Confidence in using dashboards, data, and performance analytics to inform decisions and optimize channel strategies.

• Ability to manage communications related to partner retention.

• Strong organizational skills and attention to detail.

• Excellent coordination, communication, briefing, influencing, and diplomacy abilities.

• Ability to stay composed under pressure and perform effectively in fast-paced environments.

🏝️ Benefits

• Dynamic and collaborative team in a creative environment with exposure to global clients and colleagues.

• Weekly webinars to support your development through our People Academy.

• Annual TLC Wellness Week and various programs throughout the year.

• TLC Culture Club, featuring seasonal social events and delicious lunches.

• TLC Gives Back volunteering opportunities, including off-site visits and volunteering leave.

• TLC Rise, which supports and empowers women in leadership roles.

• 'Frankies' awards ceremony.

• TLC Owner's Club shareholder scheme.