Partnership Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and expand a portfolio of outsourcing advisors, consultants, and broker relationships.

• Act as the main point of contact for partner relationships.

• Discover, recruit, and onboard new referral partners.

• Develop a pipeline of advisory firms that align with targeted verticals and deal sizes.

• Oversee the complete referral lifecycle from intake and qualification to handoff to sales.

• Monitor deal status and ensure feedback loops with referring partners.

• Advocate for deals sourced from partners within the organization.

• Collaborate with sales, solutions, and marketing teams to ensure quick turnaround and a positive prospect experience.

• Inform partners about service offerings, technology stack, and unique differentiators.

• Create and implement partner engagement strategies, including check-ins, business reviews, newsletters, and co-marketing initiatives.

• Represent the organization at industry events, advisor conferences, and networking functions.

• Monitor partner performance and referral pipeline using the CRM.

• Report on partner-sourced pipeline, conversion rates, and revenue.

• Work with marketing on creating partner enablement materials such as one-pagers, case studies, and battlecards.

• Provide leadership with insights on partner needs, competitive positioning, and emerging trends in outsourcing advisory.

⛳️ Requirements

• 3 to 5 years of experience in partnerships, channel sales, business development, or a client-facing role in a BPO, BPS, or outsourcing organization.

• Proven success in building and managing a referral or channel pipeline that resulted in closed revenue.

• Strong skills in relationship management, acting as the primary contact for an external network of influencers.

• Exceptional written and verbal communication abilities.

• Capacity to credibly represent a tech-forward BPO narrative to sophisticated advisors.

• Familiarity with CRM tools such as HubSpot or Salesforce.

• Self-motivated and organized, managing a multi-partner portfolio with minimal supervision.

• Willingness to travel for industry events and in-person partner meetings, estimated at 15% to 25%.

• Availability to work during US business hours.

• Preferred familiarity with the outsourcing advisory ecosystem, including sourcing advisors, consultants, and brokers.

• Preferred prior experience at a BPO, BPS, or CX outsourcing company, or on the advisory or consulting side of that ecosystem.

• Preferred experience in building partner enablement programs or co-marketing campaigns from inception.

🏝️ Benefits

• Flexible remote work environment.

• Equipment provided by the company.

• Opportunity for career advancement through impactful global partnerships.