Partnership Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership and expand a portfolio of outsourcing advisors, consultants, and broker partnerships.

• Act as the main point of contact for partner relationships.

• Discover, recruit, and onboard new referral partners.

• Develop a pipeline of advisory firms that align with targeted verticals and deal sizes.

• Oversee the complete referral lifecycle from intake and qualification to sales handoff.

• Monitor deal status and ensure closure with referring partners.

• Advocate for partner-sourced deals within the organization.

• Collaborate with sales, solutions, and marketing teams.

• Educate partners on service offerings, technology infrastructure, and unique selling points.

• Create and implement partner engagement strategies, including regular check-ins, business reviews, newsletters, and co-marketing initiatives.

• Represent the company at industry events, advisor conferences, and networking gatherings.

• Track partner performance and the referral pipeline within the CRM system.

• Provide reports on partner-sourced pipelines, conversion rates, and revenue generation.

• Work with marketing to create partner enablement materials like one-pagers, case studies, and battlecards.

• Give market feedback to leadership regarding partner needs, competitive standing, and emerging trends.

• Comply with company policies and procedures.

• Achieve or surpass performance goals related to key performance indicators (KPIs).

• Continuously enhance knowledge through training and development programs.

• Work collaboratively with other departments as required.

• Maintain a positive, empathetic, and professional demeanor toward customers and colleagues.

• Carry out additional duties as assigned.

⛳️ Requirements

• A minimum of three (3) to five (5) years of experience in partnerships, channel sales, business development, or a client-facing position within a BPO, BPS, or outsourcing firm.

• A strong preference for existing knowledge of the outsourcing advisory ecosystem, including sourcing advisors, consultants, and brokers.

• A proven history of building and managing a referral or channel pipeline that has resulted in closed revenue.

• Strong relationship management abilities, capable of serving as the main contact for an external network of influencers.

• Excellent written and verbal communication skills.

• Ability to credibly represent a tech-forward BPO narrative to sophisticated advisors.

• Experience with CRM platforms, such as HubSpot or Salesforce, for tracking pipeline and partner activities.

• Self-motivated and organized, with the ability to manage a multi-partner portfolio with minimal supervision.

• Willingness to travel for industry events and face-to-face partner meetings, estimated at 15% to 25% of the time.

• Previous experience in a BPO, BPS, or CX outsourcing company, or in an advisory or consulting role in that ecosystem is a plus.

• Experience in building partner enablement programs or co-marketing campaigns from the ground up is an advantage.

• Ability to work during US business hours.

🏝️ Benefits

• Competitive salary package.

• Compliance with government-mandated benefits.

• Retirement Savings Program with company matching contributions.

• Life insurance coverage.

• Health Maintenance Organization (HMO) coverage starting on day one.

• Paid time off.

• Special birthday leave.

• Bonus and incentive plans.

• Opportunities for skills training and personal as well as professional growth.

• Employee Referral Program.

• Provision of necessary equipment by the company.

• Daily free lunch for onsite employees.

• Attractive office environment for onsite employees.