Partnership and Growth Associate

This is a fully remote position, open to applicants in Canada.

📋 Description

• Generate a qualified pipeline through outbound calling, email sequences, and social outreach.

• Maintain high-volume prospecting across designated campaigns, verticals, and territories.

• Manage and qualify inbound leads with timely follow-up and appropriate routing.

• Research accounts and stakeholders to tailor outreach effectively.

• Conduct discovery conversations and present online product demonstrations.

• Close new business in alignment with a quarterly quota.

• Transfer opportunities that exceed authority to Specialists, Managers, or Directors.

• Direct opportunities on the other platform to the corresponding owner.

• Oversee the complete commercial relationship for assigned accounts.

• Maintain contact cadence and execute standard renewal processes.

• Identify and secure upsell and cross-sell opportunities.

• Monitor account health and implement save strategies.

• Manage the commercial handoff and welcome communications.

• Coordinate onboarding with Solutions and Support teams.

• Track time-to-first-value and respond to expansion signals.

• Audit subscription billing and resolve involuntary churn signals within 24 hours.

• Reconcile billing platforms with internal records and confirm plan changes.

• Highlight systemic billing patterns to the Manager.

• Assist senior colleagues with larger accounts by performing routine maintenance, data updates, and configuration changes.

• Develop and maintain customer-facing Knowledge Base and self-service content.

• Review release notes prior to publication.

• Support go-to-market materials, campaigns, trade shows, and events.

• Ensure CRM records are complete and up-to-date with next actions on open opportunities.

• Log activities accurately for forecasting and credit purposes.

⛳️ Requirements

• Strong commercial drive and a commitment to exceed quota expectations.

• Resilience in the face of high-volume outreach and potential rejection.

• Coachability and the capability to act on constructive feedback.

• Process-oriented approach for billing audits, cadence management, and CRM maintenance.

• Commercial intuition to recognize expansion signals.

• Excellent written communication skills.

• Customer empathy when managing billing disputes and pricing discussions.

• Curiosity about the platform and a desire to learn it thoroughly.

• Ability to work within a structured playbook and escalate issues as needed.

• Proficient in conducting discovery conversations and delivering online product demonstrations.

• Skilled in performing outbound calling, email sequencing, and social outreach.

• Capable of managing and qualifying inbound leads.

• Competent in maintaining precise CRM records and activity logs.

🏝️ Benefits

• Competitive base salary plus variable compensation.

• On-target earnings of $130k CAD.

• Variable compensation linked to closed-won new business, pipeline quality, and team performance.

• Quota ramps during the first two quarters.

• Comprehensive benefits package.

• Remote work options available within Canada.

• Working hours that overlap Eastern Time.

• Some travel is expected, primarily within North America.

• Promotion potential to Partnership & Growth Specialist typically within 12 to 24 months.

• Opportunity to participate in enterprise deal wins for pipeline created and advanced.