Partner Technical Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate technical alignment, integration stability, and deployment readiness with mobile network operator partners throughout Africa.

• Lead technical operations and assess integration readiness with partners across satellite RAN, core, gateway, and BPMS domains.

• Assess interface behavior, interoperability, configuration flows, and KPIs within partner network environments.

• Manage partner onboarding, interoperability testing, and pre-launch technical readiness tasks.

• Collaborate with engineering, service assurance, operations, deployment, and planning teams to address regional partner needs.

• Drive the resolution of partner action items and communicate risks openly.

• Report on integration status, obstacles, dependencies, and readiness KPIs across numerous markets.

• Maintain integration documentation, interface specifications, and technical deliverables.

• Serve as the main escalation contact for partner-related technical challenges.

• Coordinate incident resolution with partner network operations centers and internal engineering teams.

• Assist in root cause analysis, corrective action tracking, and follow-up on recurring issues.

• Provide guidance to partners during meetings, workshops, pilots, and technical discussions.

• Support strategic and pre-sales discussions that require technical insight.

• Engage in deployment sequencing, readiness evaluations, and regional launch planning.

• Suggest enhancements to integration processes, dashboards, documentation, and testing frameworks.

• Contribute to improving partner onboarding efficiency and operational processes.

⛳️ Requirements

• Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Engineering, Computer Science, or a related discipline.

• At least 5–8 years of experience in telecom integration, partner technical operations, solution engineering, or network deployment.

• Experience collaborating with mobile network operators, telecom vendors, or network operators in Africa.

• Demonstrated experience in managing multi-market technical readiness or integration initiatives.

• Strong interpersonal and stakeholder management abilities with both technical and leadership audiences.

• Proven capacity to work effectively within cross-functional and geographically dispersed teams.

• Exceptional written and verbal communication skills in multicultural and multilingual settings.

• Structured problem-solving skills with a clear presentation of risks, mitigations, and technical decisions.

• Keen attention to detail to ensure precision in documentation and readiness reporting.

• Familiarity with telecom monitoring, diagnostics, and signaling analysis tools.

• Experience with ITSM and ticketing platforms (e.g., Jira, ServiceNow, or similar systems).

• Knowledge of KPI dashboards and data visualization tools (e.g., Grafana, Kibana, Power BI).

• Proficiency in collaboration and documentation tools (e.g., Confluence, SharePoint).

• Capability to work in a standard office or remote setting and use a computer for extended periods.

• Ability to collaborate across time zones with stakeholders in Africa and the US.

• Willingness to travel within the region for partner workshops, testing cycles, and integration reviews as necessary.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

• Collaborative and inclusive work environment.

• Competitive salary and performance-based incentives.