Partner Support Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic territory support to designated Partner Business Managers and their respective partners.

• Cultivate and enhance relationships with a designated portfolio of authorized partners.

• Formulate and implement collaborative business plans aimed at boosting partner performance, growth, and engagement.

• Work in conjunction with Revenue Operations, Finance, Legal, Marketing, and Enablement teams.

• Foster alignment, influence partner-related decisions, and carry out strategic partner priorities.

• Address escalated issues from Partner Business Managers and partners.

• Evaluate partner feedback, pinpoint trends, propose process enhancements, and improve the partner experience.

• Oversee annual Partner Business Planning, Quarterly Partner Reviews, and Monthly Partner Reporting.

• Gather, validate, and analyze partner performance and engagement metrics.

• Sustain and enhance partner data within CRM/PRM and partner management platforms.

• Mentor and support junior team members.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• 4–6 years of experience in partner or channel support, sales support, or customer account support.

• Exceptional oral and written communication capabilities.

• Strong organizational skills, multitasking abilities, attention to detail, and time management proficiency.

• Advanced skills in data gathering, analysis, and problem-solving.

• Robust critical thinking and decision-making skills.

• Ability to influence, inspire, and mobilize team members and business partners.

• Capacity to establish rapport, earn trust, and build consensus among stakeholders.

• Capability to work autonomously and within a team setting.

• Willingness to travel up to 20% of the time.

• Experience leading structured partner planning processes, including annual business planning, quarterly reviews, and monthly performance reporting.

• Knowledge in data validation and analysis.

• Experience in maintaining and optimizing partner data within CRM or PRM systems.

• Proven ability to resolve escalated partner issues through collaboration across functions.

• Demonstrated capability to mentor and guide junior team members.

• Experience working collaboratively with Revenue Operations, Finance, Legal, Marketing, and Enablement teams.

🏝️ Benefits

• Career development resources.

• Wellbeing programs.

• Innovation practices.

• Inclusive workplace culture.

• Employee initiatives and community giving campaigns.