Partner Success Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for reseller partners.

• Oversee a shared team inbox and address inquiries within set service expectations.

• Process reseller orders by reviewing purchase orders and confirming pricing and product details.

• Resolve any discrepancies in orders.

• Assist partners with inquiries regarding product information, pricing, availability, order status, shipping, returns, and account-related issues.

• Manage assigned tasks from initial receipt to resolution.

• Follow up with partners and internal teams as necessary.

• Prioritize tasks based on urgency, established procedures, and business requirements.

• Research inquiries independently and escalate concerns clearly and promptly when necessary.

• Collaborate with Finance, Warehouse, Sales, Customer Service, Marketing, and other internal departments.

• Ensure accurate records and documentation are maintained within company systems.

• Communicate policies and operational changes to partners.

• Foster strong relationships with resellers while professionally representing Safe Life.

• Contribute to team support during peak periods or when colleagues are absent.

• Engage in training, coaching, and team meetings.

• Assist with additional Partner Success initiatives and projects as assigned.

⛳️ Requirements

• At least 1 year of experience in customer-facing roles such as order support, account support, or customer success.

• Proficiency in Microsoft Office (Word, Excel, Outlook).

• Strong typing and data entry skills.

• High level of accuracy and attention to detail when entering and reviewing information.

• Excellent written and verbal communication abilities.

• Strong organizational and time-management skills.

• Capability to manage multiple priorities in a high-volume setting.

• Keen attention to detail regarding orders, pricing, product information, and partner requests.

• Proven sense of ownership and accountability.

• Good judgment on when to resolve issues independently versus escalating them.

• Comfortable adhering to established processes while being adaptable to changes.

• Professional, solutions-oriented communication style.

• Collaborative attitude, openness to feedback and coaching, and willingness to assist teammates across departments.

• Comfortable learning and working across various systems and platforms.

• Ability to work in a remote setting, including extended periods of sitting and computer use.

• Effective communication skills via phone, video, email, and Teams.

• Experience supporting B2B customers, dealers, distributors, or reseller partners is a plus.

• Familiarity with ERP, CRM, order-management, or shared-inbox systems is a plus.

• Experience in medical devices, healthcare, safety, distribution, or related industries is a plus.

🏝️ Benefits

• Fully remote work arrangement.