Partner Success Specialist

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Develop strong relationships with clients through interactions that build trust and showcase value.

• Retain partnerships and act as the representative voice for the partner.

• Support onboarding and offboarding processes for communities, which includes check-ins, reconciliation, and equipment setup.

• Offer general pharmacy-related eMAR assistance to communities.

• Engage in health fairs, exhibits, educational programs, in-services, and family nights.

• Adhere to the Community Stratification Program schedule for community visits and meetings with Wellness, ED, Sales/Marketing, and regional clinical or operations directors.

• Participate in professional networking and social events, meetings, conferences, and events sponsored by the company or partners.

• Manage routine client support and address both routine and complex client issues and requests.

• Work collaboratively with operations staff to document and conduct Root Cause Analysis for partner concerns and follow up on solutions.

• Audit community compliance with MMP policies and procedures and deliver targeted remediation as needed.

• Present annual Executive Reviews to community leadership that cover business deliverables and identify new opportunities.

• Keep detailed records of partner interactions, including Quality Events, Site Visits, Communications, and Net Promoter Scores.

• Facilitate immunization clinics as assigned.

• Exemplify CORE Values, foster teamwork, and promote the company's philosophy.

• Attend necessary company meetings and complete required RPS courses.

• Perform duties consistently and reliably, maintain a safe and secure environment, and complete additional assigned responsibilities.

⛳️ Requirements

• A proactive learner who is an innovative and resourceful problem solver.

• A mature and professional individual who consistently makes ethical decisions.

• Exceptional attention to detail with the capability to manage significant multitasking.

• Organized, dependable, and able to deliver on commitments while exceeding expectations.

• Bachelor's Degree is preferred or equivalent experience in external client-facing support or related account management in a healthcare or Pharmacy Long Term Care (LTC) setting.

• At least 2 years of account management experience, ideally in a Pharmacy LTC environment or managed healthcare services organization.

• Project management certification is preferred.

• Strong presentation and excellent negotiation abilities.

• Intermediate to advanced proficiency in MS Excel, Word, PowerPoint, Project, Outlook, and Adobe.

• Exceptional analytical skills.

• Excellent verbal and written communication skills, capable of establishing rapport and collaborating with others.

• A valid and current driver's license.

• A personal vehicle that is reliable enough to meet job requirements and is properly insured.

• Certified Pharmacy Technician license is preferred in Illinois.

• Expectation of travel, including overnight and/or out-of-state travel, potentially up to 75% of the time.

🏝️ Benefits

• $500 sign-on bonus.

• Travel, including overnight and/or out-of-state, is anticipated for this role.

• Personal vehicle allowance is implied by the requirement for a reliable and appropriately insured personal vehicle.