Partner Success Specialist

This is a fully remote position, open to applicants in Australia.

📋 Description

• Build and nurture trustworthy relationships with restaurant partners while gaining insights into their businesses, objectives, and challenges.

• Actively engage with restaurants to discover opportunities for enhancing bookings, availability, and overall performance.

• Evaluate booking trends and partner data to identify potential opportunities and suggest actionable improvements.

• Address partner inquiries and collaboratively tackle challenges to ensure effective resolutions.

• Recognize potential risks early on, enhance engagement, and support the long-term retention of partners.

• Take initiative, ensure follow-through on commitments, and contribute to the success of restaurant partners.

• Oversee a shared portfolio of restaurant partners while cultivating areas of expertise.

⛳️ Requirements

• Minimum of 2 years' experience in account management or a comparable relationship-driven role.

• Strong communication skills to engage with diverse personalities, build trust, and manage challenging conversations.

• Proactive approach with the ability to recognize opportunities and take decisive action.

• Commercial curiosity and a desire to understand the factors that contribute to business success.

• A collaborative mindset, adaptability, and eagerness to learn new tools and methodologies.

• Experience in hospitality, restaurant technology, marketplaces, or SaaS is beneficial but not mandatory.

• Submission of CV and a brief cover letter is required.

🏝️ Benefits

• Fully remote work arrangement with flexibility and autonomy for working from home.

• Start date in January 2027.

• A supportive and collaborative team environment.

• Opportunity for ownership and the chance to contribute innovative ideas.

• Access to learning and development opportunities in partner relationships, commercial performance, data, and emerging technology.

• Chance to be part of a growing international business.

• Product mission centered on helping local restaurants thrive and enhancing dining experiences.