Partner Success Manager – Manufacturer & Specialty Partnerships

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact on a daily basis for designated manufacturer and specialty pharmacy partners.

• Establish and nurture trusted relationships at both operational and leadership levels.

• Conduct regular partner check-ins and quarterly business reviews to discuss referral volume, pricing strategy, service levels, and patient experience.

• Oversee partner performance and escalate issues related to scheduling, communication, fulfillment, and invoicing.

• Facilitate the resolution of partner issues in collaboration with internal teams.

• Identify opportunities for partnership growth, including rebids, new therapeutic areas, additional sites of care, and expanded access to products.

• Assist in manufacturer engagements by providing materials, data, and follow-ups.

• Collaborate with analytics and pricing teams to ensure the accuracy and consistency of external information.

• Manage implementation plans for newly signed agreements with specialty pharmacies, manufacturers, and infusion centers.

• Lead kickoff calls with partners and align clinical, operations, revenue cycle, and pricing teams with partner teams.

• Oversee the loading and updating of pricing exhibits in Pond, ensuring that rates align with executed agreements and amendments.

• Ensure partners receive training on referral processes, prior authorizations, white-bagging, shipment, and billing workflows.

• Monitor implementation status and provide updates on progress, risks, and obstacles to leadership.

• Maintain a comprehensive contract repository, including agreements, BAAs, DUAs, pricing exhibits, and amendments.

• Track effective dates, rate-lock periods, renewal windows, and essential obligations.

• Collaborate with Legal to manage redlines, track approvals, and store executed copies.

• Ensure compliance with service levels, quality standards, and audit rights.

• Work with Revenue Cycle Management and Finance to reconcile invoices with contracted pricing and fees.

• Develop and maintain SOPs for onboarding, issue escalation, pricing updates, and data requests.

• Keep internal LTN and specialty pharmacy communication channels updated.

• Serve as the internal resource for partner inquiries from Clinical Operations, Care Guides, Finance, Legal, and Sales.

⛳️ Requirements

• A minimum of 5 years of experience in partner success, account management, or partner operations within specialty pharmacy, home or alternate-site infusion, pharmaceutical manufacturing, PBM, or healthcare services.

• Demonstrated experience in implementing or onboarding partners or accounts, managing multiple launches simultaneously on strict timelines.

• Strong relationship-building skills, with the ability to work comfortably with partner leadership and front-line operations teams.

• Highly organized and detail-oriented, with experience in managing contracts, pricing terms, or service-level agreements.

• Background in collaborating across clinical, operations, finance, and legal teams.

• Knowledge of specialty pharmacy operations, buy-and-bill, white-bagging, or medical-benefit drug workflows is advantageous.

• Familiarity with AWP/WAC/ASP-based pricing, rate cards, or pharmacy invoicing and reconciliation is a plus.

• Experience with BAAs, DUAs, or contracting structures involving manufacturers and specialty pharmacies is a plus.

• Proficiency with a CRM, project management tools, or pricing platforms such as Pond is an advantage.

• Previous experience at a specialty pharmacy, home infusion provider, ambulatory infusion center network, wholesaler, or manufacturer is a plus.

• Must have legal authorization to work in the United States.

• Must indicate if visa sponsorship will be required to work in the United States.

🏝️ Benefits

• Equity / stock options.

• Comprehensive benefits.

• Competitive total rewards package.