Partner Success Manager, Higher Ed

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of university partner relationships starting from post-signing kickoff and continuing through to ongoing renewals.

• Conduct regular Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) with stakeholders from partner organizations.

• Create AI-enhanced dashboards and reports that display loan portfolio performance, enrollment figures, retention rates, and revenue outcomes.

• Serve as an internal advocate for product needs driven by partners.

• Identify and escalate issues regarding program disruptions and facilitate their resolution.

• Provide expert advice to CFOs, VPs of Enrollment, and financial aid leaders.

• Develop insights on the challenges associated with higher education funding, enrollment, and financial aid.

• Navigate internal systems to aid in onboarding and gain a thorough understanding of loan products.

• Collaborate across various functions to ensure the smooth operation of programs.

• Travel up to 10% as necessary.

⛳️ Requirements

• Proven subject-matter expertise in higher education, specifically in enrollment management and/or financial aid operations, including knowledge of how institutions process federal and private loan funding.

• Established track record of managing an external B2B client or partner relationship from initiation to renewal.

• Proficient in independently utilizing AI tools (e.g., Claude, ChatGPT) to develop client-facing dashboards, reports, or analyses.

• Strong executive-level communication skills, capable of engaging with senior stakeholders such as CFOs or VPs of Enrollment without supervision.

• A consultative mindset with the ability to constructively challenge partners.

• Comfortable navigating internal systems, comprehending loan products, and collaborating with onboarding and implementation teams.

• Preferred: experience in an educational fintech, loan servicing, Income Share Agreement (ISA) provision, or higher education consulting.

• Must possess authorization to work in the United States for any employer.

• This position does not qualify for immigration sponsorship, either now or in the future.

• Candidates must reside in the Eastern or Central time zones.

🏝️ Benefits

• Equity compensation.

• Comprehensive health benefits (medical, dental, & vision).

• 401k with matching contributions.

• Flexible Paid Time Off (PTO) policy.

• Opportunities for professional growth and performance in a dynamic environment alongside a talented team.

• Company-sponsored travel for team and company-wide events up to seven times per year.