Partner Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Enhance relationships with MCO and health system partners by understanding stakeholder requirements, proposing effective solutions, and ensuring the fulfillment of commitments.

• Take independent ownership of smaller accounts while serving as the primary contact for partner meetings, relationship management, issue resolution, and reporting.

• Work collaboratively with Operations, Clinical, and other Waymark teams to address partner priorities and document success stories.

• Monitor account performance, identify risks and opportunities, and facilitate execution across internal teams.

• Formulate account strategies that promote retention, growth, and favorable partner outcomes.

• Prepare executive-level materials that convey Waymark’s performance and impact.

• Track and respond to partner requests from Joint Operating Committees and generate additional performance reports.

• Enhance systems, processes, and tools to enable effective account management at scale.

• Lead cross-functional strategic initiatives and oversee cross-market Partner Success meetings.

• Relay partner feedback to internal teams to guide initiatives and product development.

• Spearhead initiatives that improve partner performance, scalability, and experience, delivering measurable results.

• Report directly to the VP of Partner Success.

⛳️ Requirements

• 7 years of experience encompassing roles in consulting, customer success, account management, operations, and/or project management, with a focus on healthcare services or health technology.

• Strong experience in project management and creative problem-solving, combined with a proactive, detail-oriented, and customer-centric approach.

• Proven ability to influence cross-functional stakeholders both internally and externally, driving outcomes without direct authority.

• Experience in collecting and analyzing data, along with the capability to create data-driven presentations.

• Outstanding written and verbal communication skills.

• Self-motivated and enthusiastic about thriving in a fast-paced environment, with a history of meeting or exceeding customer satisfaction, retention, and expansion targets.

• Flexible and adaptable to the evolving needs of a rapidly growing startup.

• Strong commitment to enhancing healthcare for underserved populations.

• Employment offer is contingent upon successful completion of a background check.

🏝️ Benefits

• Stock Options: Opportunity to invest in the company’s growth.

• Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.

• Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.

• Life Insurance: Basic life insurance to provide peace of mind.

• Paid Time Off: 20 vacation days, accrued throughout the year, plus 11 paid holidays.

• Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.

• Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.

• Commuter Benefits: Convenient options to support your commuting needs.

• Professional Development Stipend: A dedicated stipend to support professional development and growth.