Partner Success Manager

This is a fully remote position, open to applicants in Ohio, +1 more state.

📋 Description

• Act as a strategic ally to district and school teams, ensuring the success of programs and fostering long-term growth.

• Oversee the onboarding process for new clients, establishing clear expectations, timelines, and milestones.

• Manage a portfolio of accounts; create territory plans to ensure account health, renewals, and opportunities for expansion.

• Aggregate client feedback to offer valuable insights to internal teams and senior management.

• Spearhead renewal and upselling initiatives, pinpointing opportunities to enhance partnerships based on client objectives and results.

• Proactively recognize accounts at risk and collaborate internally to reduce churn.

• Cultivate trusted, cooperative relationships with internal teams to align on partner requirements and deliver a seamless client experience.

⛳️ Requirements

• 3-5+ years of experience in Customer Success or Account Management.

• Background in K-12 education, as well as experience with district and school leadership is preferred.

• Strong organizational and project management abilities; capacity to prioritize strategically.

• Proven track record of achieving positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value.

• Experience navigating and resolving client challenges, both internally and externally.

• Willingness to travel up to 40% of the workweek.

• Dedication to TbT’s mission of closing the opportunity gap and promoting inclusivity.

🏝️ Benefits

• Comprehensive healthcare coverage - 100% coverage of select health care plans for you and your family.

• Access to a 401k plan.

• Wellness benefits, including free and low-cost mental health resources and support services.

• Fully remote work environment.

• Company-provided laptop.

• Flexible, discretionary PTO with manager approval.