Partner Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Act as a strategic collaborator with district and school teams, ensuring the success of programs and fostering long-term growth.

• Oversee the onboarding process for new clients, establishing clear expectations, timelines, and milestones.

• Take ownership of your portfolio: create territory plans to enhance account health, manage renewals, and explore expansion opportunities.

• Analyze client feedback to provide valuable insights to internal teams and senior management.

• Drive renewal and upsell initiatives, pinpointing opportunities to strengthen partnerships based on client objectives and results.

• Proactively recognize accounts at risk and collaborate internally to reduce churn.

• Cultivate trusted and cooperative relationships with internal teams to align with partner needs and ensure a smooth client experience.

⛳️ Requirements

• 3-5+ years of experience in Customer Success or Account Management.

• Background in K-12 education, particularly in district and school leadership, is preferred.

• Strong organizational and project management capabilities; adept at strategic prioritization.

• Proven track record of achieving positive customer success results: retention, expansion, churn reduction, client advocacy, and maximizing account lifetime value.

• Experience in navigating and addressing client challenges, both internally and externally.

• Willingness to travel up to 40% of the work week.

• Dedication to TbT’s mission of closing the opportunity gap and fostering inclusivity.

🏝️ Benefits

• Comprehensive healthcare coverage - we fully cover 100% of select health care plans for you and your family!

• Access to a 401k plan to assist in future savings.

• Comprehensive wellness benefits, including free and low-cost mental health resources and support services.

• Fully remote work environment.

• Company-provided laptop.

• Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take necessary time away, subject to manager approval.