Partner Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assume responsibility for newly established partnerships after the sales transition and guide partners through the onboarding, implementation, activation, and go-live phases.

• Create and oversee partner launch strategies, timelines, milestones, dependencies, and deliverables.

• Collaborate with Product, Engineering, Operations, Marketing, Sales, and other internal teams to ensure successful partner launches.

• Act as the main point of contact for assigned partners, fostering strong and productive relationships.

• Track partner performance, engagement, utilization, customer acquisition, and revenue metrics.

• Conduct periodic check-ins and business reviews with partners to evaluate performance, explore opportunities, address challenges, and outline next steps.

• Identify and pursue strategies to enhance partner adoption, revenue, and penetration across Beacon Nonprofit, SnapMailbox, and 360 Legal Forms.

• Proactively detect implementation or account risks and coordinate internal resources to address issues.

• Collect partner feedback and communicate product needs, operational insights, and growth opportunities to internal teams.

• Keep precise records of partner activity, implementation status, performance, opportunities, and forthcoming actions in HubSpot CRM.

• Assist in developing scalable processes for partner onboarding, activation, account management, and growth.

• Success is evaluated based on the activation and launch of newly signed partners, minimizing time to go-live, maintaining engagement and retention, increasing revenue and customer acquisition, expanding adoption, resolving risks, keeping accurate records, and establishing scalable partner success processes.

⛳️ Requirements

• A Bachelor's degree in Business, Marketing, Communications, Business Administration, or a related field is preferred.

• At least two years of experience in partnerships, account management, customer success, partner success, implementation, or a similar B2B position.

• Proven experience in managing business relationships through implementation, launch, and ongoing account management.

• Strong project management capabilities with the ability to coordinate multiple stakeholders, priorities, and timelines.

• Excellent relationship management, communication, organization, and problem-solving skills.

• Experience in identifying account growth, adoption, expansion, or cross-sell opportunities.

• Ability to analyze partner performance and convert data into actionable insights and recommendations.

• Experience in cross-functional collaboration with Product, Engineering, Operations, Sales, Marketing, or similar teams.

• Background in B2B SaaS, technology, legal, financial, compliance, nonprofit, or professional services solutions is preferred.

• Proficiency with CRM and account management tools such as HubSpot or comparable platforms.

• Self-driven and comfortable working independently in a results-oriented remote environment.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work environment with remote working options.

• Comprehensive health and wellness benefits package.

• Engaging company culture with team-building activities.