Partner Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary business liaison from Signal 1 for a designated portfolio of health system clients.

• Take ownership of value measurement for every account by establishing KPIs, setting baselines, and reporting results.

• Conduct quarterly business reviews and generate executive value reports for CIOs, Chief AI Officers, and AI governance committees.

• Lead the identification of both business and technical requirements.

• Assist sales, delivery, and engineering teams in defining contracts and statements of work.

• Coordinate implementations with delivery and engineering to expedite time-to-value and showcase early successes.

• Facilitate renewal readiness and pinpoint expansion opportunities alongside sales.

• Foster trusted relationships with C-suite executives and senior leaders.

• Provide customer insights to product, engineering, sales, and marketing teams.

• Create Partner Success playbooks with the Director of Partner Success, focusing on value measurement, QBR, and renewals.

• Align customer business priorities with Signal 1’s technical offerings.

⛳️ Requirements

• Over 5 years of experience in health technology, strategy/operations, or consulting.

• Preferably possess customer-facing experience within a SaaS or health tech organization.

• Proven experience interacting with senior stakeholders such as CIOs and Chief AI Officers.

• Capability to define, measure, and report value, encompassing risk reduction, compliance, quality, or governance outcomes.

• Experience in conducting steering committees and quarterly business reviews.

• Background in supporting renewals or expansions in a SaaS setting.

• Proficient understanding of AI-enabled products or analytics programs, including use cases for predictive and/or generative AI models, workflows, and responsible AI deployment.

• Strong analytical, problem-solving, and project leadership skills.

• Exceptional storytelling and communication abilities.

• Proficient in creating client-ready presentations, work plans, and Excel models for various audiences, including executive, technical, and non-technical.

• Ability to excel in ambiguous situations and deliver results with minimal supervision.

• Willingness to travel to customer sites approximately twice a month.

• Bachelor’s degree or equivalent qualification.

• Experience in healthcare, AI, or digital transformation is a plus.

• Experience on or supporting a health system AI governance committee is advantageous.

• Background in healthcare strategy consulting is a bonus.

🏝️ Benefits

• Competitive compensation and stock options.

• Colleagues from diverse cultural backgrounds and academic disciplines.

• An entrepreneurial, open-minded, and energetic workplace culture.

• Comprehensive health and extended health coverage.

• Four weeks of paid vacation.

• Opportunity to build impactful AI products and services that will revolutionize hospital care.