Partner Success Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage daily relationships with Marketplace partners, which includes handling inquiries, outreach, follow-ups, and continuous communication.

• Recognize partner needs, challenges, and opportunities to enhance their experience.

• Oversee the partner onboarding process from initial engagement to go-live.

• Facilitate technical certification, compliance, and integration readiness with internal teams.

• Ensure accurate partner listings, records, tracking, and reporting across Hostaway's Marketplaces.

• Manage partner offboarding when necessary.

• Provide initial troubleshooting for partner support inquiries.

• Coordinate issue resolution with Product, Support, and other internal teams.

• Escalate critical issues as needed.

• Assist with partner communications and marketing initiatives in collaboration with internal teams.

• Monitor partner engagement, adoption, and performance metrics.

• Identify recurring operational bottlenecks and enhance workflows, documentation, and automation to support a scalable Marketplace ecosystem.

⛳️ Requirements

• Candidates must be located in the Philippines.

• Exceptional written and verbal English communication skills.

• Strong abilities in communication and relationship-building.

• Confidence in engaging with external stakeholders.

• Proactive self-starter who identifies issues, suggests solutions, and follows through effectively.

• Hands-on, team-oriented approach.

• Excellent problem-solving capabilities and a knack for process improvement and automation.

• Outstanding organizational skills and a sense of accountability.

• Ability to manage multiple priorities, coordinate with stakeholders, and achieve results independently.

• Relevant professional experience in customer-facing, operational, project management, or coordination roles.

• Comfort with digital tools and working in a remote environment.

• Flexibility to accommodate Eastern Time (ET) business hours.

• Experience in a customer- or partner-facing role within a B2B SaaS context.

🏝️ Benefits

• Competitive salary based on local market rates for the applicant's country.

• 100% remote work with no physical office; you can work from a home office, co-working space, or dining room table anywhere in your country of residence.

• Temporary work from another country with lead approval, in accordance with the Remote Working Policy.

• Annual team offsite events.

• Valuable stock options.

• Opportunities for professional growth, learning, and career advancement.

• Annual paid leave, with variations depending on country and contract-specific standards.

• Country-specific benefits such as health insurance and pensions where applicable.

• A dynamic, diverse, and international team culture.