Partner Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Utilize extensive business and industry expertise to assist partners in enhancing business value and ROI with ConnectWise.

• Collaborate with Sales, Marketing, and Support teams to boost value, retention, partner satisfaction, and broaden the ConnectWise presence.

• Provide detailed support to Sales, Marketing, and Support teams with a strong focus on accuracy.

• Conduct research, analyze data, and document findings comprehensively.

• Mentor, evaluate, and/or delegate tasks to other team members as necessary.

• Ensure partners derive maximum benefit from their ConnectWise platform investments, optimize license usage, identify new opportunities, and facilitate adoption and successful renewals.

• Suggest solutions to partner challenges based on the ConnectWise platform and insights into partner operations.

• Align ConnectWise platform features and business advantages with partners’ business challenges and goals.

• Serve as an escalation point to ensure timely and proactive resolution of issues.

• Travel to partner sites and attend IT Nation events.

• Develop scalable playbooks and processes for partner interactions and profiles.

• Identify processes to enhance cross-functional communication, prioritization, visibility, requests, and escalations.

⛳️ Requirements

• Capability to independently manage large projects and processes with minimal supervision.

• Recognized as a subject matter expert in industry standards.

• Ability to adapt situationally and comprehend new technologies/processes based on partner needs.

• Strong understanding of business processes across various functions.

• Quick to understand and clearly articulate technological and business concepts.

• In-depth knowledge of the IT Service Provider market and business dynamics.

• Possess technical proficiency and business management capabilities.

• Bachelor's degree in a relevant field or equivalent business experience is required.

• A minimum of 6 years of relevant experience is essential.

• Preferred: Master of Business Administration (MBA).

• Preferred: Over 5 years of experience in the SaaS industry.

🏝️ Benefits

• Flexible remote or hybrid work arrangements based on location.

• Up to 30% travel may be necessary.

• Commitment to equal employment opportunities.

• Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform essential job functions and/or access other employment benefits and privileges.