Partner Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage partners with high-energy interactions through storytelling, visuals, and impactful examples.

• Probe deeper into multi-year objectives, hiring approaches, and industry trends to discover expansion potential.

• Maintain a thorough understanding of Clasp’s creative outputs, talent fulfillment strategies, and performance indicators.

• Collaborate with sales and implementation teams to optimize launches from pre-sale to operational stability.

• Assist partners through onboarding, defining scopes, and converting requirements into actionable plans.

• Provide training and change management resources to ensure successful adoption and lasting impact.

• Evaluate partner metrics and feedback to pinpoint risks and opportunities.

• Present materials created by internal teams with confidence and context.

• Act as a subject matter expert and a trusted consultant.

• Conduct business reviews and regular check-ins to improve partner satisfaction and enhance Clasp’s value proposition.

• Work in tandem with Sales, Implementation, Product, Marketing, and Talent Fulfillment teams.

⛳️ Requirements

• Experience in account management, customer success, management consulting, or similar client-facing roles.

• Demonstrated problem-solving and analytical abilities to identify partner challenges and devise effective solutions.

• Strong relationship-building and communication skills to cultivate trust, understanding, and alignment among diverse audiences.

• Excellent communication abilities and strategic thinking coupled with tactical execution skills.

• Collaborative attitude and experience in working across various departments to develop cohesive strategies and implement cross-functional initiatives.

• Flexibility and resilience in a dynamic, high-growth environment.

• Familiarity with educational benefits, workforce development, or upskilling initiatives (preferred).

• Experience collaborating with human resources and/or talent acquisition professionals (preferred).

• Knowledge of the healthcare sector (preferred).

• Candidates requiring current or future visa sponsorship are not eligible for this position.

🏝️ Benefits

• Competitive cash and equity compensation.

• Health benefits including medical, dental, and vision coverage.

• 401k plan.

• Commuter benefits.

• Flexible paid time off policy.

• Opportunities for growth and performance in a fast-paced environment alongside an exceptional team.