Partner Success Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a strategic portfolio consisting of 10–20 college and university partnerships.

• Establish trusted relationships with campus stakeholders through consistent meetings, strategic interactions, and proactive communication.

• Create and implement partner engagement strategies that align with institutional priorities and Knack’s partnership objectives.

• Facilitate successful partner launches, maintain ongoing engagement, ensure program adoption, and manage stakeholder communication.

• Drive renewal initiatives and partner retention strategies.

• Recognize growth opportunities such as expansions, upsells, referrals, and increased stakeholder engagement.

• Work in collaboration with Sales and Marketing to explore growth possibilities.

• Perform regular program evaluations and strategic discussions to measure progress, identify challenges, and discover improvement and growth opportunities.

• Utilize partner data and insights to deliver actionable recommendations that enhance program performance, engagement, and impact.

• Collaborate with Sales, Marketing, Operations, and Academic Relations to guarantee a seamless experience for partners.

• Enhance program visibility, stakeholder involvement, and campus adoption with internal teams.

• Contribute to internal knowledge-sharing, process enhancements, and strategic initiatives.

• Travel as necessary to foster partner engagement, develop relationships, and pursue growth opportunities.

• Report directly to the Vice President of Partner Success.

⛳️ Requirements

• 4-6+ years of experience in higher education, sales, account management, customer success, program management, or partnership management.

• Experience in EdTech is advantageous.

• A strong passion for education and ensuring student success.

• Capability to build relationships and engage effectively with various campus stakeholders.

• Proactive, organized, and adept at thriving in a fast-paced environment.

• Demonstrated experience managing relationships, projects, accounts, or programs while juggling multiple priorities.

• Proficient in working with data and translating insights into clear recommendations and actionable next steps.

• Comfort in identifying opportunities for partner growth and collaborating with internal teams.

• Ability to contribute as a team player while also taking the lead when necessary.

• Willingness to travel as required.

• Commitment to teamwork, mission-driven work, accessibility, and supporting student success.

• Experience with peer tutoring or peer programs in higher education is a plus.

• EdTech experience is a plus.

• Experience as a peer tutor or in student support roles is a plus.

• Experience working directly with colleges and universities is a plus.

• Experience connecting programs or services to student success outcomes is a plus.

🏝️ Benefits

• Competitive salary.

• Vested stock options (equity ownership).

• Health care benefits (medical, dental, vision).

• 401K.

• Wellness stipend.

• Flexible time off.

• Work-from-home flexibility.

• Monthly stipend.

• Company-sponsored technology and equipment.

• Company events and outings.

• Autonomy, ownership, and the chance to grow with an exceptional and passionate team.