Partner Strategy – Delivery Lead

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Establish the direction, priorities, and focus areas for the Partner Strategy and Delivery division.

• Convert Monzo and GCOO objectives into strategies, roadmaps, and governance frameworks for the partner estate.

• Oversee the initiative portfolio by prioritizing, sequencing, and allocating resources to high-impact workstreams.

• Recognize emerging trends and lead cross-functional priorities across Global Operations.

• Assess the global partner estate and advocate for recommendations regarding location strategy, footprint, and operating models.

• Manage significant RFIs, RFPs, and partner-selection processes.

• Ensure alignment among senior leadership on strategic priorities, trade-offs, and business cases.

• Work closely with Product and Technology teams to optimize processes and systems.

• Represent Monzo to executive stakeholders at both current and prospective partner organizations.

• Establish governance for the estate and guide project leads to achieve delivered outcomes.

• Monitor risks across programs and directly oversee complex or sensitive initiatives.

• Maintain accountability for initiatives through the handover to BAU and refine future frameworks.

• Lead and mentor a team of 5 senior/mid-senior professionals.

• Delegate program ownership and manage team capacity effectively.

• Travel occasionally within the UK and internationally for high-stakes partner and executive engagements.

⛳️ Requirements

• Extensive experience in leading complex strategy, transformation, or program portfolios that impact multiple operational areas, teams, and external partners.

• Essential experience in working with outsourced operations, suppliers, or third-party partners.

• Willingness to travel within the UK and internationally as needed.

• Strong understanding of partner capabilities, customer outcomes, commercial agreements, operational delivery, resilience, and risk management.

• Ability to translate broad business objectives and strategic principles into actionable priorities, roadmaps, and measurable outcomes.

• Proven leadership experience, particularly in guiding experienced managers and individual contributors.

• Strong commercial acumen and business judgment.

• Experience in leading significant partner selection, sourcing, mobilization, transition, footprint, or similar strategic initiatives.

• Background in developing, sponsoring, or critically evaluating business cases and recommendations.

• Capability to influence senior leaders and align teams without relying solely on direct authority.

• Exceptional strategic thinking and analytical judgment.

• Outstanding written and verbal communication skills.

• In-depth understanding of relevant partner markets and industry trends.

• Experience working in regulated or customer-sensitive environments.

• Confidence in representing Monzo to senior external stakeholders.

• Ability to remain effective amidst incomplete information, shifting priorities, and cross-team dependencies.

• Collaborative and challenging leadership style.

• Experience in financial services, global operations, partner estate planning, or Product and Technology-enabled operational transformation is particularly advantageous.

🏝️ Benefits

• Incentive awards.

• Comprehensive benefits package.

• Flexible working arrangements within the UK.

• Occasional meetings in London.

• Home working setup provided.

• MacBook provided to all employees.

• Additional support for remote workers’ home office setup.