Partner Relations Manager

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Establish and enhance strategic alliances.

• Lead business development efforts and discover new avenues for revenue growth.

• Build and sustain relationships at the executive level with designated partner carriers and agents.

• Manage strategic partner portfolios, ensuring accountability for revenue increases, profitability, and long-term business development.

• Conduct in-person visits to partners, with approximately 10–12 travel days each month.

• Facilitate Quarterly Business Reviews that emphasize performance, growth, operational excellence, and future initiatives.

• Identify new partnership prospects to broaden market coverage and reinforce the transportation network.

• Negotiate commercial contracts, pricing frameworks, operational expectations, and growth strategies.

• Create annual territory business plans that include revenue targets and strategic priorities.

• Collaborate with Sales Leadership on joint customer acquisition and market expansion efforts.

• Work alongside Operations, Pricing, Customer Success, and Executive Leadership on strategic initiatives.

• Monitor partner performance through metrics such as revenue, margin, service, claims, and operational KPIs.

• Enhance profitability through pricing strategies, freight mix optimization, lane efficiency, and network enhancements.

• Identify opportunities to boost freight volume and expand business within designated territories.

• Establish new partner relationships and pursue enterprise-level opportunities.

• Represent CCFS during customer presentations, executive meetings, industry conferences, and transportation events.

• Assist in major customer implementations that require coordination with partners.

• Act as the executive escalation point for issues related to strategic partners.

• Ensure consistency in interchange processes, EDI connectivity, POD management, service standards, and communication protocols.

• Address service challenges and advocate for continuous improvement initiatives.

⛳️ Requirements

• A minimum of 5 years of experience in transportation, LTL, logistics, national accounts, or business development.

• Demonstrated success in managing relationships at the executive level with customers or partners.

• Strong negotiation capabilities and consultative selling skills.

• Experience in developing strategic plans for account growth.

• Exceptional presentation and communication skills suitable for executive audiences.

• Robust analytical and financial skills.

• Ability to influence without direct authority across various departments.

• Self-driven with a proven track record of achieving ambitious revenue targets.

• Familiarity with partner carrier networks and interline agreements.

• Understanding of LTL transportation pricing and network optimization techniques.

• Experience with territory planning in a multi-service-center environment.

• Knowledge of transportation technologies and EDI connectivity.

• Understanding of customer and partner lifecycle management.

• A Bachelor's degree in Business Administration or a related field is required.

• Willingness to travel up to 40–50% within the assigned territory.

🏝️ Benefits

• Medical, Vision, Dental, Supplemental, and Life Insurance options available.

• Paid time off.

• Paid holidays.

• Paid time for community volunteer activities.

• 401k retirement savings plan.

• Opportunities for professional growth and training.