Partner Relations Manager

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Establish and enhance strategic partnerships while driving initiatives for business development.

• Recognize new revenue growth opportunities and broaden market presence.

• Build and sustain executive-level relationships with designated partner carriers and agents.

• Oversee a portfolio of strategic partner relationships, ensuring accountability for revenue growth, profitability, and long-term business development.

• Conduct regular in-person visits to partners within assigned territories, approximately 10–12 travel days each month.

• Facilitate Quarterly Business Reviews concentrating on performance, growth prospects, operational excellence, and future initiatives.

• Discover new partnership opportunities that extend CCFS market coverage and enhance the transportation network.

• Negotiate commercial agreements, pricing strategies, operational expectations, and growth initiatives.

• Formulate annual business plans for assigned partner territories.

• Collaborate with Sales Leadership for joint customer acquisition and market expansion efforts.

• Work alongside Operations, Pricing, Customer Success, and Executive Leadership to execute strategic initiatives.

• Evaluate partner performance using metrics such as revenue, margin, service, claims, and operational KPIs.

• Enhance profitability through pricing strategies, freight mix optimization, lane efficiency, and network improvements.

• Identify opportunities to boost freight volume and create strategic growth plans for assigned territories.

• Establish new partner relationships and explore enterprise opportunities that necessitate partner collaboration.

• Represent CCFS during customer presentations, executive meetings, industry conferences, and transportation events.

• Assist in major customer implementations that require partner coordination.

• Act as the executive escalation point for issues related to strategic partners.

• Ensure operational alignment concerning interchange processes, EDI connectivity, POD management, service standards, and communication protocols.

• Partner with Operations Leadership to address and resolve service challenges.

• Advocate for continuous improvement initiatives aimed at enhancing partner experience and customer satisfaction.

⛳️ Requirements

• Over 5 years of experience in transportation, LTL, logistics, national accounts, or business development.

• Demonstrated success in managing executive-level customer or partner relationships.

• Strong negotiation and consultative selling abilities.

• Experience in developing strategic account growth plans.

• Exceptional presentation and executive communication skills.

• Robust analytical and financial acumen.

• Capability to influence without direct authority across various departments.

• Self-motivated with a proven track record of meeting aggressive revenue targets.

• Familiarity with partner carrier networks and interline agreements.

• Understanding of LTL transportation pricing and network optimization.

• Knowledge of territory planning within a multi-service-center network.

• Expertise in transportation technology and EDI connectivity.

• Proficiency in customer and partner lifecycle management.

• Bachelor’s degree in Business Administration or a related field is required.

• Willingness to travel up to 40–50% within the assigned territory.

🏝️ Benefits

• Medical, Vision, Dental, Supplemental, and Life Insurances available.

• Paid time off.

• Paid holidays.

• Paid community volunteer time.

• 401k retirement plan.