Partner Programs Manager, EDU

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee business relationships and contractual performance for CrossFit Education partners.

• Lead negotiations with partners, manage contracts, facilitate onboarding, and maintain ongoing relationship management, including renewals and exits.

• Create and ensure the completion of partnership agreements in collaboration with EDU leadership and Legal.

• Monitor fees, revenue sharing, course delivery, cancellations, reporting, marketing efforts, and adherence to CrossFit trademark commitments.

• Handle contract amendments, renewals, and partner exits effectively.

• Act as the primary point of contact for the EDU throughout partner engagement and operational processes.

• Sustain partner relationships by addressing concerns and establishing regular business reviews and operational touchpoints.

• Coordinate CrossFit's obligations with teams in EDU Operations, Analytics, Product, Content, Marketing, Finance, and Legal.

• Track changes in course schedules, reporting, participant feedback, promotional commitments, and payments.

• Escalate any unmet obligations and coordinate corrective actions or exits as necessary.

• Implement participant surveys and monitor/report on NPS, feedback trends, and corrective action plans.

• Review partner websites and platforms to ensure proper use of CrossFit names, marks, and standards.

• Address content quality concerns by referring them to the EDU Content Manager.

• Monitor registrations, revenue, course volume, renewals, and partnership performance in collaboration with Finance and Analytics.

• Identify performance gaps, recommend improvements, and maintain centralized records of agreements, obligations, contacts, metrics, and renewal dates.

⛳️ Requirements

• Bachelor’s degree in business, marketing, education, or a related field, or equivalent practical experience.

• Over 5 years of experience in partnerships, business development, account management, vendor management, or contract administration.

• Proven experience in negotiating agreements and managing external partner relationships from onboarding to renewal.

• Experience in tracking contractual obligations, assessing program performance, and measuring partner satisfaction.

• Experience in education, professional learning, certification, licensing, or a related partner-delivered program environment is preferred.

• Familiarity with the CrossFit ecosystem and its educational programs.

• CrossFit Level 1 or higher trainer credential is preferred.

• Strong skills in contract negotiation, commercial judgment, and partner relationship management.

• Ability to translate agreement terms into clear obligations, milestones, and performance metrics.

• Excellent communication, stakeholder management, issue resolution, and negotiation abilities.

• Comfortable analyzing partner economics, registrations, revenue, renewals, and participant satisfaction data.

• Strong organizational skills, attention to detail, and capability to manage multiple partners and deadlines.

• Ability to influence cross-functional teams without direct authority and handle sensitive partner issues with professionalism.

• Working knowledge of partner operations, trademark/brand compliance, and contract lifecycle processes.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Access to CrossFit resources and educational programs.

• Flexible work environment and potential remote work options.