Partner Program Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Independently address incoming partner sales support, processing, Deal Registration, or system inquiries.

• Redirect cases or partners to more suitable teams as necessary.

• Conduct daily management of the Partner Portal and Salesforce tasks.

• Grasp the requirements of the Construction Solutions Partner Program and escalate partner issues to management when needed.

• Manage administrative Channel tasks, which include process documentation, NFR management, and territory audits.

• Spot opportunities for both internal and external Channel process enhancements.

• Act as a representative for Partner Operations in testing and providing feedback.

• Identify opportunities for system improvements, present findings to leadership, and communicate business requirements effectively.

• Convey and enforce Program and Sales/Licensing policies with internal teams and external partners.

• Serve as a subject matter expert in the Channel for the creation of Sales/Licensing policies.

⛳️ Requirements

• Over 2 years of experience in administering sales support.

• Exceptional written communication skills along with strong listening and reading abilities.

• Capability to prioritize tasks and switch between them while ensuring a 24-hour turnaround for cases.

• Customer service-oriented mindset with a passion for assisting partners and teaching them to self-serve.

• Proficiency with numbers, including the ability to estimate, understand relationships or patterns, and identify discrepancies or red flags.

• Demonstrated professional maturity and self-management of workload that may fluctuate daily or seasonally.

• Willingness to collaborate within a team and proactively assist beyond standard duties.

• Possess a growth mindset and adaptability.

🏝️ Benefits

• Competitive compensation and benefits package.

• Retirement savings program with contributions from the employer.

• Paid time off along with company-recognized holidays.

• Medical, dental, and vision insurance coverage.

• Access to resources for learning and development, including training and learning platforms.

• Opportunities for career advancement and internal mobility.

• Employee assistance and well-being resources.

• Employee discounts and additional optional perks.

• Incentive compensation and bonuses may be included in the total rewards program.