Partner Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and sustain the operational framework for Eliza’s partnership with OpenAI, encompassing plans, stakeholder maps, operational cadence, systems, and playbooks.

• Provide strategic sales teams with account and relationship maps, meeting briefs, follow-up plans, partner updates, and reusable sales materials.

• Create processes for receiving, qualifying, assigning, and tracking OpenAI referrals.

• Facilitate follow-up on opportunities, identify obstacles, and assist in progressing opportunities through the sales cycle to closure.

• Organize partner marketing initiatives, events, workshops, announcements, and customer success stories.

• Manage regular partnership reporting both internally and with OpenAI.

• Monitor relationship health, lead flow, close rates, incentive usage, skills and certifications, invoicing, customer evidence, and other partnership metrics.

• Enhance HubSpot and OpenAI partner portal workflows, reporting, and activity tracking.

• Ensure alignment among sellers, marketing, delivery, and leadership regarding priorities, owners, next steps, and results.

• Oversee OpenAI programs and convert changes into actionable updates and recommendations for Eliza teams.

• Take responsibility for post-engagement WinWire creation and publication alongside the Marketing Lead and delivery teams.

⛳️ Requirements

• Proven experience in partner operations, strategic partnerships, go-to-market operations, partner marketing, or business development.

• Demonstrated ability to create repeatable processes, playbooks, and resources for a sales or partnership team.

• Strong analytical and reporting capabilities, including defining partnership metrics, maintaining precise CRM data, and converting operational data into valuable internal and partner-facing updates.

• Familiarity with HubSpot is advantageous.

• Experience in coordinating campaigns, events, workshops, or other partner-related programs.

• Excellent project management skills and the ability to follow through across multiple stakeholders and active opportunities.

• Proficient writing and presentation skills, with the ability to simplify complex concepts for sellers and executives.

• Background in professional services, consulting, or technology partnerships is a plus.

• Strong commercial judgment.

• Systems thinking ability.

• Skill in relationship building.

• Strong sense of ownership and initiative.

• Effective communication skills.

• Adaptability in various situations.

• Must be legally authorized to work in the United States.

• Must not require sponsorship for employment visa status, now or in the future.

🏝️ Benefits

• Equity options in a rapidly growing AI services company.

• Exposure to diverse industries and significant AI challenges.

• Travel opportunities for on-site client engagements (if desired).

• Join a collaborative, mission-driven team that is passionate about the real-world impact of AI.

• Gain meaningful ownership of a developing strategic partnership.

• Opportunity to influence how Eliza constructs and manages partner programs.

• Work closely with commercial, marketing, and delivery leaders.

• Engage at the crossroads of professional services and applied AI.

• Opportunity to design practical systems and witness their influence on actual customer opportunities.

• Performance incentives linked to client outcomes.