Partner Experience and Relationship Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the primary point of contact for the relationship and experience of independent contractors and external partners.

• Oversee the entire process from contracting and onboarding to the conclusion of the partnership.

• Facilitate requests from professionals and suppliers while collaborating with internal teams.

• Ensure adherence to established processes, deadlines, policies, and commitments.

• Lead the governance of contracts and manage the complete lifecycle, including onboarding and offboarding.

• Handle contracts, terms, renewals, documentation, and billing in collaboration with Legal and Finance departments.

• Develop and maintain analytical controls and performance indicators (KPIs).

• Monitor contracts, suppliers, mandatory training, and integration statuses.

• Track deadlines, outstanding items, and follow-ups to guarantee timely completion of deliverables.

• Serve as the central communication hub among responsible teams.

• Plan and implement integration, recognition, and engagement initiatives.

• Organize events and communication campaigns.

• Identify opportunities for improvement and implement effective solutions.

• Anticipate risks and requirements, resolve operational complexities independently, and escalate critical decisions to leadership.

⛳️ Requirements

• Bachelor’s degree completed or in progress in Business Administration, Business Management, Finance, or a related field.

• Experience in technology companies, SaaS businesses, startups, or digital ecosystems.

• Background in working with independent contractors, including onboarding and managing their experiences.

• Strong proficiency in administrative controls, deadline tracking, documentation, and follow-ups.

• Experience with internal communications, Employee Experience, engagement, and integration initiatives.

• Proven experience in organizing corporate events, team gatherings, workshops, and recognition programs.

• Ability to autonomously coordinate processes among various stakeholders in an organized and results-driven manner.

• Intermediate or advanced skills in Excel.

• Familiarity with ClickUp, Jira, or similar project management tools.

• Knowledge of activity management and request-tracking systems.

• Understanding of Vendor Management practices.

• Insight into Employee Experience / People Experience concepts.

• Exceptional attention to detail.

• Experience in internal communications and employer branding efforts.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.

• Collaborative and inclusive work environment.

• Employee recognition programs and events.