Partner Excellence Lead – Feedback and Engagement

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Take charge of the engagement strategy for all strategic partners by pinpointing target accounts, aligning Cisco Operations leadership on common success criteria and metrics, and managing the complete execution and performance monitoring.

• Guide and develop strategists and product managers who are responsible for strategic partner interactions.

• Spearhead comprehensive program management for strategic partner engagements, converting high-level vision into practical product roadmaps and execution strategies.

• Formulate business strategies from inception to delivery by influencing product roadmaps, enabling operations through automation and tools, and promoting adoption.

• Facilitate senior leadership-level Operating and Steering Committee meetings to expedite key decision-making processes.

• Create strategy presentations and convey the vision from strategy to execution.

• Direct the bi-annual Partner Satisfaction and Commerce Application Survey processes.

• Supervise the collection of multi-channel partner feedback and drive improvement initiatives across Commerce products and operations.

• Implement co-design initiatives and initiate strategic engagements.

• Collaborate with the Global Partner Sales Strategy Organization to achieve shared metrics.

• Enhance partner maturity throughout the Cisco Partner ecosystem.

⛳️ Requirements

• Bachelor's degree with 10 years of relevant experience, or a Master's degree with 7 years of relevant experience, or a PhD with 4 years of relevant experience, or equivalent related work experience.

• Proficiency in leveraging AI to develop and advance prototypes.

• Proven success in advising complex accounts and managing strategic partner relationships at an enterprise level.

• Experience conducting one-on-one strategic engagements with senior leadership.

• Exceptional skills in creating and delivering presentations, with the ability to adapt messaging for executive leadership audiences.

• Excellent written and verbal communication capabilities.

• Experience in program management and project management.

• Familiarity with and direct experience in the Tech channel partner ecosystem.

• Prior leadership experience, managing and nurturing high-performing product management teams.

• Experience working with cross-functional centers of excellence to promote organization-wide productization.

• Background in consulting, partner-facing, customer-facing, or customer success roles.

• Expertise in crafting compelling narratives for strategy presentations and translating vision from strategy to execution.

• Experience in managing stakeholder expectations and facilitating Operating Committee and Steering Committee meetings.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation time per full calendar year for non-exempt employees.

• Flexible vacation time off program for eligible exempt employees.

• 80 hours of sick time off provided upon hire and each January 1st thereafter.

• Up to 80 hours of unused sick time carried forward.

• Additional paid time off for critical or emergency family issues.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles, subject to Cisco’s policies.