Partner Excellence – Feedback and Engagement Lead

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Take ownership of the engagement strategy for all key partners by pinpointing target accounts, aligning with Cisco Operations leadership on mutual success criteria and metrics, and managing the complete execution and performance monitoring process.

• Guide and mentor a team of strategists and product managers who are responsible for significant strategic partner engagements.

• Oversee comprehensive program management for strategic partner engagements, converting vision into actionable product roadmaps and execution plans.

• Formulate business strategy from concept to implementation by influencing product roadmaps, enabling operations with automation and tools, and promoting adoption.

• Facilitate high-level Operating and Steering Committee meetings for senior leadership and expedite crucial decision-making processes.

• Create strategy-deck narratives and effectively communicate the vision from strategic planning to execution.

• Lead the bi-annual Partner Satisfaction and Commerce Application Survey processes.

• Manage the aggregation of multi-channel partner feedback and promote improvement themes across Commerce products and operations.

• Implement co-design initiatives and initiate strategic engagements.

• Work in collaboration with the Global Partner Sales Strategy Organization to achieve shared metrics.

• Enhance partner maturity through timely delivery and stakeholder satisfaction.

⛳️ Requirements

• Bachelor’s degree with 10 years of relevant experience, Master’s degree with 7 years of relevant experience, PhD with 4 years of relevant experience, or equivalent relevant work experience.

• Proven experience in maximizing AI to create and advance prototypes.

• A consistent record of advising on complex accounts and managing strategic partner relationships at the enterprise level.

• Experience in conducting one-on-one strategic engagements with senior leadership.

• Excellent skills in presentation creation and delivery, with the ability to tailor messaging for executive audiences.

• Exceptional written and oral communication abilities.

• Experience in program management and project management.

• Familiarity and direct experience within the Tech channel partner ecosystem.

• Previous leadership experience in managing and developing high-performing product management teams.

• Experience collaborating with cross-functional centers of excellence to drive organization-wide productization efforts.

• Consulting, partner-facing, customer-facing, or customer success experience.

• Expertise in crafting compelling storytelling for strategy decks and translating vision from strategy to execution.

• Experience in managing stakeholder expectations and facilitating OpCo and SteerCo meetings.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with Cisco matching contributions.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation time per full calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees.

• 80 hours of sick time off provided on hire date and each January 1st thereafter.

• Up to 80 hours of unused sick time carried forward.

• Additional paid time off for critical or emergency family issues.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles, subject to Cisco’s policies.

• Performance-based incentive pay for sales-plan employees.