Partner Enablement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate on executing strategic initiatives for the advanced partner ecosystem.

• Ensure that regional partners are equipped with the necessary tools, training, and resources for effective product or service delivery.

• Conduct partner training sessions on Keyfactor solutions, services, and best practices.

• Work together to design and implement training programs that cover products, services, positioning, and competitive advantages.

• Develop and curate training materials, including presentations, webinars, and product guides, tailored to specific partner segments.

• Assist in defining and monitoring KPIs that evaluate the effectiveness of partner enablement.

• Provide management with consistent reports and insights regarding partner performance and the impact of enablement.

• Build strong relationships with advanced regional partners, acting as their primary contact and technical advocate.

• Support partners by addressing technical inquiries and assisting in overcoming any challenges.

• Facilitate the transition of projects from partner delivery to Keyfactor Support and Customer Success teams through seamless handoffs.

• Manage partner inquiries, concerns, and escalations effectively.

• Ensure that business objectives are clearly defined and successfully achieved.

• Decrease time to value through organized project playbooks.

• Collaborate with sales and global service teams to enable partners to scope and deliver Keyfactor projects.

• Participate in cross-functional meetings to align business priorities and ensure consistent messaging for partners.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in Computer Science, Information Technology, or a related field; or equivalent practical experience.

• Thorough understanding of IT frameworks and standards.

• In-depth knowledge of company operations, industry regulations, and advanced methodologies.

• Capability to analyze complex issues and contribute to strategic initiatives.

• Experience in large enterprise IT environments through service delivery, consulting, or technical sales enablement.

• Strong consultation abilities with customers, partners, and other external stakeholders.

• Moderate proficiency with Windows Server operating systems.

• Understanding of core networking and infrastructure principles.

• Moderate technical troubleshooting and problem-solving skills.

• Effective time management and prioritization skills, particularly with complex partner deployments.

• Moderate knowledge of Active Directory Certificate Services and Active Directory Federation Services.

• Proficiency with Unix/Linux operating systems.

• Moderate scripting capabilities using Microsoft tools such as SQL and PowerShell.

• Willingness to learn new product stacks, technologies, and APIs as required.

• Competency in Microsoft 365.

• Familiarity with the Kerberos protocol and OAuth authentication.

• Understanding of the EJBCA product stack.

• Ability to lead small projects, innovate within the position, and provide training to peers.

• Willingness to travel, with requirements below 25%.

🏝️ Benefits

• Second Fridays: a company-wide day off on the second Friday of each month, excluding November and December due to holiday scheduling; this benefit is subject to change.

• Comprehensive global benefit coverage.

• Paid parental leave, with structure varying based on regional and government requirements.

• Extensive adoption and fertility support.

• Competitive time off policies worldwide.

• Employee-focused ambassadors through Key Contributors & Culture Committees.

• Commitment to DIVERSITY, supporting inclusion and diversity initiatives.

• Keyfactor Alliance Program that promotes DEIB efforts.

• Access to wellbeing resources.

• Wellness allowance provided.

• Membership to a free mindfulness app.

• Wellness Wednesdays for employee health initiatives.

• Global Volunteer Day opportunities.

• Company matching for non-profit donations.

• Three volunteer days off per year.

• Monthly talent development and cross-functional meetings to support professional growth.

• Regular All Hands meetings followed by group gatherings.