Partner Delivery Advisor

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Deliver implementation and technical guidance throughout pre-sales, pre-implementation, and active delivery stages of Salesforce partner-led projects.

• Assess partner and customer project outputs, which include solution designs, architecture documents, and staffing strategies.

• Recognize delivery risks and offer objective evaluations of implementation health.

• Spearhead account recovery initiatives, manage escalations, plan corrective actions, and align stakeholders.

• Validate partner delivery methodologies and accountability against implementation milestones and quality benchmarks.

• Identify staffing shortages among partners and connect them with suitable resources.

• Oversee strategic solution development and monitoring for Agentforce and AI-driven implementations.

• Assist partners and customers in navigating agentic AI strategy, including roadmapping, responsible AI integration, organizational preparedness, and change management.

• Champion partner delivery teams within Salesforce and facilitate their access to internal resources, programs, and tools.

• Identify and promote partner delivery success narratives.

• Coordinate Salesforce Professional Services in tandem with partner-led implementations.

• Convey partner insights to Salesforce product teams to impact the product roadmap and platform strategy.

• Contribute delivery insights and partner trends for the ongoing enhancement of the Partner Delivery Success program.

• Engage in kick-off meetings, planning sessions, QBRs, Partner Advisory Boards, and partner community forums/events.

• Provide insights for Salesforce-led partner practice development initiatives.

• Maintain communication with internal and external leaders and executives.

• Oversee engagements across various partners and projects.

⛳️ Requirements

• Over 5 years of experience in consulting, technical advisory, program management, or account management.

• Background in advising on or supervising the delivery of AI or LLM-based technologies, including Agentforce or similar agentic AI platforms.

• Proficient technical knowledge of Salesforce Core CRM, Data Cloud, Flow, and Salesforce APIs.

• Ability to evaluate architectural methodologies and pinpoint implementation risks.

• Experience in identifying and mitigating delivery risks across intricate, multi-stakeholder enterprise projects.

• Outstanding communication, presentation, and persuasion abilities.

• History of translating complex technical ideas into comprehensible business language for executive and C-suite audiences.

• Experience managing high-level executive relationships in a strategic advisory or consulting role.

• Robust analytical and problem-solving skills.

• Experience operating within or in collaboration with a Professional Services or managed services setting.

• Ability to concurrently manage multiple partner engagements.

• Practical experience with Salesforce products such as Agentforce, Data Cloud, Sales Cloud, Service Cloud, Field Service, Marketing Cloud, Revenue Cloud, or Commerce Cloud is preferred.

• Salesforce certifications are preferred, including Salesforce Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, AI Associate, Data Cloud Consultant, and/or Agentforce Specialist.

• Product-specific certification is preferred.

• Familiarity with various delivery methodologies; certifications in Scrum or PMP are a plus.

• Experience in AI consulting, including conversation design, responsible AI practices, and prompt engineering is preferred.

• Familiarity with AI/ML concepts, such as natural language processing, is preferred.

• Experience in developing or supervising AI and conversational solutions within regulated sectors is preferred.

• Basic knowledge of MuleSoft and Tableau is preferred.

• Ability to analyze technical concepts, convert them into business terms, and align business requirements with technical features.

🏝️ Benefits

• Time off programs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Mental health support.

• Paid parental leave.

• Life insurance.

• Disability insurance.

• 401(k).

• Employee stock purchasing program.

• Incentive compensation may apply.

• Equity may apply.