Part-Time Soporte Técnico, Salesforce

This is a fully remote position, open to applicants in Spain.

📋 Description

• Attend to and resolve user inquiries and incidents via chat, mailbox, and escalated cases in Salesforce.

• Manage communication with the Salesforce implementation provider to ensure proper incident handling.

• Oversee scheduled tasks: adding/removing users and adjusting center configurations (availability, parameter settings).

• Identify and resolve issues in business processes reported by the centers.

• Document resolved cases and propose improvements to support protocols.

• Collaborate with the internal team to ensure the operational continuity of Salesforce.

• Participate in rotating support shifts on weekends.

• Promote platform adoption through proactive support and clear communication with non-technical users.

⛳️ Requirements

• Minimum of 2 years of technical support experience with Salesforce.

• Functional knowledge of Salesforce (Salesforce Administrator certification is a plus).

• Experience with incident management tools (Service Cloud, Zendesk, or similar).

• Skills to perform basic configurations on CRM platforms.

• Proficiency in advanced conversational and written English (C1).

• Availability to work from Friday to Sunday (PART-TIME) from 9:00 a.m. to 2:00 p.m. (Spanish time), 100% remote, residing in Spain or Europe.

🏝️ Benefits

• 100% remote work.

• Freelance contract.

• Schedule: Friday to Saturday from 9:00 a.m. to 4:00 p.m. Spanish time and Sundays from 9:00 a.m. to 2:00 p.m. (76 hours monthly).

• Pleasant work environment.