Part-Time Soporte Técnico, Salesforce

This is a fully remote position, open to applicants in Colombia, +3 more countries.

📋 Description

• Attend to and resolve user inquiries and incidents via chat, mailbox, and escalated cases in Salesforce.

• Manage communication with the Salesforce implementation provider to ensure proper incident handling.

• Administer planned tasks: user onboarding/offboarding and adjustments in center configurations (availability, parameter settings).

• Identify and address issues in business processes reported by the centers.

• Document resolved cases and suggest improvements to support protocols.

• Collaborate with the internal team to ensure the operational continuity of Salesforce.

• Participate in rotating support shifts over the weekends.

• Promote platform adoption through proactive support and clear communication with non-technical users.

⛳️ Requirements

• Minimum of 2 years of experience in technical support with Salesforce.

• Functional knowledge of Salesforce (Salesforce Administrator certification is a plus).

• Experience with incident management tools (Service Cloud, Zendesk, or similar).

• Knowledge to perform basic configurations in CRM platforms.

• Proficiency in conversational and written English (C1 level).

• Availability to work from Friday to Sunday (PART-TIME) from 5:00 PM to 7:00 PM (Colombia time), fully remote, residing in Colombia, Mexico, Peru, or Chile.

🏝️ Benefits

• 100% remote work.

• Freelance contract.

• Schedule: Friday to Sunday from 5:00 PM to 7:00 PM Colombia time (48 hours per month).

• Pleasant work environment.