Part-Time Loan Sales Specialist, Evenings & Weekends

This is a fully remote position, open to applicants in United States.

📋 Description

• Operate autonomously in a dynamic remote setting while adhering to management directives, team standards, and customer communication protocols.

• Engage with customers primarily through written communication channels.

• Address customer inquiries, concerns, and objections through clear and professional written responses.

• Assist customers who have initiated the application process by providing education and guidance on subsequent steps.

• Customize messaging according to customer preferences and available lending options.

• Establish customer rapport and trust through friendly, polished, and persuasive writing.

• Navigate customers through loan applications, including verifying information, aiding with document uploads, responding to questions, and overcoming objections.

• Keep accurate notes and documentation within internal systems.

• Handle multiple customer interactions and application tasks while meeting service, quality, and response-time standards.

• Complete training in sales and product knowledge.

• Adhere to company policies, procedures, and relevant state and federal lending laws and compliance standards.

• Meet or surpass monthly performance metrics and utilize feedback and coaching to enhance communication, sales effectiveness, and customer outcomes.

⛳️ Requirements

• Familiarity with consumer lending products, credit reporting, and underwriting support functions.

• 1–2 years of experience in a call center environment, ideally with a dialer system or managing high-volume calls.

• Strong orientation towards customer satisfaction and sales capabilities.

• Knowledge of sales and customer service techniques and principles.

• Exceptional communication, customer service, and sales skills/tactics.

• Capability to thrive in a goal-driven environment.

• Proficient computer skills.

• Self-motivated and focused on performance.

• Adaptability to evolving sales scenarios and customer needs.

• Ability to work independently in a fast-paced atmosphere.

• Understanding of credit bureau reporting.

• Availability for weekday evenings, nights, and weekend shifts.

• Commitment to consistently work Monday–Friday approximately 6:00 p.m.–10:00 p.m. CST, Saturday 10:00 a.m.–6:00 p.m. CST, and Sunday 10:00 a.m.–1:00 p.m. CST.

• Must reside in an approved location by the start date.

🏝️ Benefits

• Fully remote work arrangement.

• Flexible options to work from home.

• Opportunity to visit the Irving, TX office whenever desired.

• Regular virtual meetings and team events.

• Sales and product training provided.

• Coaching and feedback aimed at professional development.