Part-Time Contract – Community and Member Advocacy Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Enhance member engagement at Virta through community-building, meet-ups, and advocacy programs.

• Recruit, onboard, and assist members in organizing local meet-up events.

• Oversee outreach initiatives, manage event communications, RSVP tracking, and follow-up activities.

• Maintain program trackers, event calendars, waivers, contact lists, and necessary documentation.

• Act as the primary contact for highly engaged members.

• Assess the meet-up program and propose enhancements for efficiency, participation, and scalability.

• Monitor interactions and direct messages across platforms such as Facebook, Instagram, LinkedIn, X, Threads, YouTube, and TikTok.

• Provide thoughtful, on-brand responses to member inquiries and discussions.

• Escalate and monitor member support concerns through Virta’s community care process.

• Relay recurring member feedback, inquiries, and trends to the Communications and Member teams.

• Adhere to community guidelines and privacy protocols, transitioning discussions to private support channels as necessary.

• Identify members with inspiring health journeys for marketing purposes.

• Coordinate the intake of storytelling, outreach efforts, marketing waivers, and necessary approvals.

• Manage a searchable internal library of member stories and testimonial resources.

• Track permissions, waivers, story statuses, and approved usage for marketing materials.

• Cultivate long-term relationships with member advocates.

• Activate 15 new Virta Ambassadors and initiate Member Meet-ups in 10 new priority markets.

• Foster meaningful community engagement across various channels.

• Identify and activate approximately 25 or more members for public relations, conference/event participation, and marketing initiatives.

⛳️ Requirements

• 3-5 years of experience in coordinating community programs, ambassador initiatives, or customer events.

• Direct experience working with customers or members in a relationship-centric role.

• Background in supporting marketing campaigns or gathering customer testimonials.

• A strong passion for health, wellness, and assisting individuals in forming meaningful connections.

• Familiarity with social media community management or customer care platforms like Sprout Social.

• Experience with program management tools, including Google Suite.

• Knowledge of tracking/GEO monitoring tools such as Amplitude or Ahrefs.

• Ability to navigate sensitive health-related discussions with empathy and sound judgment.

• Proactive in utilizing AI tools to enhance individual efficiency and output.

• Competence in adhering to HIPAA-related security and privacy protocols, ensuring patient information remains confidential.

• Legally eligible to work in the United States.

🏝️ Benefits

• Remote-first work environment.

• 20 hours per week for a 12-week contract period.

• Security and privacy training provided.

• Opportunity to contribute to Virta’s mission of reversing metabolic disease.

• Collaboration with communications, marketing, member, and internal Virta teams.