Community Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Take charge of daily community engagement and enhance member experience across Nex community platforms.

• Share community-related content, prompts, announcements, and product education materials.

• Provide guidance and support to community moderators.

• Oversee moderation workflows, escalation processes, and community guidelines.

• Recognize emerging inquiries, concerns, trends, and opportunities within the community.

• Cultivate relationships with engaged families, advocates, beta testers, and super users.

• Discover compelling customer stories, testimonials, and use cases.

• Conduct interviews and highlight stories for Brand, Content, PR, and Marketing purposes.

• Assist in creating pathways for customers to transition into advocates, testers, ambassadors, or contributors.

• Identify recurring themes, needs, sentiments, and customer feedback across community channels.

• Collect insights through discussions, surveys, interviews, and research initiatives.

• Generate regular Voice of Community reports containing actionable recommendations.

• Collaborate with Product, Marketing, Support, and Research teams to ensure customer feedback is communicated effectively.

⛳️ Requirements

• Over 5 years of experience in managing online communities or customer advocacy programs.

• Exceptional written communication and relationship-building abilities.

• Proven experience managing platforms such as Facebook Groups, Reddit, Circle, or comparable community sites.

• Strong organizational and project management capabilities.

• Ability to analyze qualitative feedback and extract actionable insights.

• Comfortable collaborating cross-functionally with Product, Marketing, Customer Support, and Research teams.

• Proven track record of managing multiple projects simultaneously in a fast-paced setting.

• Familiarity with community analytics, survey tools, and customer feedback platforms.

• Experience working with brands in family, gaming, education, consumer technology, or lifestyle sectors.

• Background in ambassador, advocate, or champion programs.

• Experience supporting customer research initiatives.

• Skilled in creating customer stories, case studies, interviews, or editorial content.

🏝️ Benefits

• Competitive compensation package.

• Flexible working hours and vacation policy.

• A product-driven culture that values talent and individual growth.

• A front-row seat and hands-on experience with cutting-edge technologies in the evolving gaming industry.